Patient Scheduler

Job purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

• Scheduling and confirming appointments
• Welcoming patients and updating their information in the dental software(s)
• Registering new patients according to established office protocols
• Verifying insurance and accurately building patient insurance plans in the dental
• software(s)
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying with requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned

High School degree or equivalent required
Exceptional written and verbal communication skills required

Working conditions:
Dental practices run at a fast pace and schedulers will be required to keep up with the flow of
doctors and patients.

Physical requirements:
Schedulers will be required to:
Sit for long periods
Look at a computer screen for extended periods
Stand for long periods.
Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager

Direct reports: None