What are the responsibilities and job description for the Customer Service Representative position at Engraving, Awards & Gifts?
We are a fast-paced, internet-based graphic design and product personalization company seeking a Full-Time Customer Service Representative to join our team.
We specialize in a wide range of personalized ceremonial and promotional products, awards, and recognition items for clients ranging from local schools, civic groups, and businesses to world-renowned sports organizations and international corporations.
This position is ideal for a highly organized, detail-oriented individual with strong communication skills, excellent phone and email etiquette, and the ability to work calmly and accurately in a deadline-driven environment.
Position Overview
This is a challenging, customer-focused role involving a high volume of email correspondence, telephone communication, online order processing, estimates, and sales order preparation.
The ideal candidate will be self-disciplined, dependable, enthusiastic, and comfortable managing multiple tasks at once while maintaining accuracy and professionalism. A strong work ethic and willingness to be part of a team that takes pride in customer satisfaction are essential.
Responsibilities
Duties include, but are not limited to:
- Acting as the primary liaison for new and returning customers
- Handling inbound and outbound customer communications by email and telephone
- Responding to customer questions professionally and accurately
- Processing online order requests
- Preparing and submitting estimates to customers for approval
- Preparing and submitting sales orders for job processing
- Reviewing customer information, order details, spelling, grammar, and product specifications for accuracy
- Suggesting products and services designed to enhance the customer’s experience
- Managing multiple customer requests in a time-sensitive environment
- Communicating with internal departments to help ensure orders move through the process efficiently
- Supporting customer satisfaction through timely, professional, and accurate service
Qualifications
- Previous experience in a customer service or sales position is preferred
- Excellent written, verbal, and listening skills
- Exceptional phone and email etiquette
- Strong attention to detail, particularly grammar and spelling
- Ability to communicate professionally with a wide range of customers
- Highly organized with strong time management skills
- Ability to multitask and prioritize in a fast-paced, deadline-driven environment
- Ability to remain calm and accurate under pressure
- Self-disciplined and dependable
- Strong work ethic and willingness to work as part of a team
- PC proficiency is required
- Knowledge of Microsoft Office applications, including Word and Excel, is preferred
Work Environment
This is an in-house position only. Remote work is not available.
Schedule
Full-Time
Monday through Friday
40 hours per week
8:00 AM - 5:00 PM, with rotating coverage until 5:30 PM when needed
How to Apply
To be considered, please submit your resume or letter of intent when applying.
No phone calls or walk-ins, please.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $20 - $30