What are the responsibilities and job description for the ACCOUNT MANAGER position at Engramec?
Job Title: Account Manager
Company: Fullstack Fulfillment
Location: St. Petersburg, FL
Job Type: Full-Time
About Us:
Fullstack Fulfillment is a fast-growing fulfillment center located in St. Petersburg, FL. We specialize in providing end-to-end logistics and fulfillment solutions for e-commerce brands, helping them scale with speed and efficiency. Our team thrives in a fast-paced environment where adaptability, precision, and customer focus are key to success.
Position Overview:
We are seeking a driven Account Manager to join our team. This role requires a professional who can balance exceptional customer service with strong organizational and project management skills. The Account Manager will act as the primary point of contact for our clients, ensuring their fulfillment needs are met with accuracy, efficiency, and care.
Key Responsibilities:
Serve as the main liaison between clients and internal operations teams.
Manage client accounts, providing timely updates and ensuring fulfillment accuracy.
Oversee day-to-day projects, coordinating across departments to meet deadlines.
Anticipate client needs and proactively resolve issues with professionalism.
Maintain accurate documentation, reporting, and account records.
Handle escalations with a solutions-focused approach.
Foster strong client relationships that encourage trust and long-term partnerships.
Qualifications:
2 years of account management, client services, or fulfillment/logistics experience (preferred).
Exceptional organizational skills with the ability to manage multiple accounts/projects simultaneously.
Strong customer service skills and ability to maintain professionalism under pressure.
Excellent communication skills (verbal and written).
Detail-oriented with a proactive, problem-solving mindset.
Comfortable working in a fast-paced, high-pressure environment that requires tough skin and adaptability.
Proficiency in Microsoft Office, Google Workspace, or similar tools.
Fluent in Portuguese
What We Offer:
Competitive compensation package.
Opportunity to work in a rapidly growing company with room for advancement.
Collaborative team environment.
Health, dental, and vision benefits (if applicable).
Paid time off and holidays.
Salary : $50,000 - $55,000