What are the responsibilities and job description for the Order Entry Specialist position at ENGLEWOOD MARKETING?
Position Impact
Accurately process electronic and manual customer orders while providing a supreme customer experience with a focus on customer satisfaction and retention.
Essential job functions
- Receive and process orders for dedicated customers in accordance with policies, procedures, and quality standards.
- Enter order information into the Enterprise Resource Planning (ERP) system.
- Identify issues on orders such as: pricing, item ID’s/UPC’s, available to ship quantities, ship/cancel date discrepancies, freight, and payment terms, etc. and communicate to other departments and/or the customer for resolution when applicable.
- Provide customers with pick tickets to the warehouse with all appropriate paperwork, special instructions/ship windows, requirements for shipping, etc.
- Assist buying and accounting staff in timely resolution of any shipping and/or receiving errors.
- Maintain and update required documentation (i.e., Routing Guides, Pricing Files) in an accurate and timely manner using established systems.
- Review and resolve escalated documentation issues.
- Research and respond promptly to all customer return authorization requests and communicate requests to the warehouse.
- Maintain an organized filing system for customer orders and shipping documents.
- When applicable, submit electronic Advanced Shipping Notice’s (ASN) and invoices through a 3rd party provider.
- Perform initial price screening by using exception-based reporting
|
Qualifications
|
|
|
|
|
|
Behavioral attributes
|
|
|
|
|
ADA requirements
|
|
|
|
|
Disclaimer
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.