What are the responsibilities and job description for the Customer Service - Account Executive position at Englewood Lab?
Title: Account Executive
Reports to: Vice President of Global Sales, Jennifer Shin
Department: Global Sales – Customer Service
Responsibility Summary:
The Account Executive will support assigned customer accounts by ensuring the timely and accurate processing of purchase, work, and batch orders. This role acts as a key liaison between customers and internal departments to support order fulfillment, maintain communication, and ensure customer requirements are met.
Responsibilities:
The Account Executive is responsible for supporting the Customer Service department through a variety of tasks, including:
The approximate pay range for this position is $ 70,000 to $100,000. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities.
The benefit package includes:
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Reports to: Vice President of Global Sales, Jennifer Shin
Department: Global Sales – Customer Service
Responsibility Summary:
The Account Executive will support assigned customer accounts by ensuring the timely and accurate processing of purchase, work, and batch orders. This role acts as a key liaison between customers and internal departments to support order fulfillment, maintain communication, and ensure customer requirements are met.
Responsibilities:
The Account Executive is responsible for supporting the Customer Service department through a variety of tasks, including:
- Support assigned accounts and maintain regular communication with customers using PO trackers.
- Respond to customer inquiries and provide updates on order status, timelines, and deliverables.
- Escalate issues or risks to management as needed.
- Monitor and facilitate the release of materials and finished goods to meet committed delivery dates.
- Coordinate batch/work order requirements with the Planning Department on a weekly basis.
- Ensure accuracy of customer orders, data entry, and documentation.
- Issue monthly MRP reports to customers supplying components.
- Issue Monthly Excess Inventory Reports as required.
- Assist in preparing monthly status reports for Customer Service leadership.
- Provide pricing to customers for ancillary services as needed.
- Initiate pricing requests and follow up to ensure completion.
- Maintain and update customer portals and internal systems.
- Work with internal teams including Planning, Production, and Quality to support order execution.
- Attend Gate Review meetings and Line Trials as required.
- Support process improvements and departmental initiatives.
- Perform other duties as assigned by manager.
- Bachelor’s degree in Business or related field preferred.
- 3–8 years of experience in customer service, account coordination, or sales support in a manufacturing environment.
- Strong organizational and communication skills.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Basic analytical and problem-solving skills.
- Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
- Experience with ERP/MRP systems is a plus.
- Ability to work in a fast-paced, deadline-driven environment.
- Ability to lift and carry up to 10–15 pounds
The approximate pay range for this position is $ 70,000 to $100,000. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities.
The benefit package includes:
- Medical, Dental, Vision, Life
- PTO
- Special Paid Leave for employees’ personal events
- Company Paid Holidays
- 401(k) employer match
- Year-End Gift
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Salary : $70,000 - $100,000