Medical Office Receptionist

Company Description Englewood Health is one of New Jersey’s leading healthcare systems, providing nationally recognized inpatient and outpatient care through Englewood Hospital and a broad network of physician practices, urgent care centers, and imaging centers. Englewood Hospital, founded in 1890, is consistently recognized for clinical excellence and patient safety, holding a Leapfrog Hospital Safety Grade “A” and multiple Leapfrog Top Teaching Hospital honors. The hospital is nationally recognized for nursing excellence, with a fifth consecutive Magnet designation. The Englewood Health Physician Network includes more than 650 providers offering primary and specialty care at over 100 locations across northern New Jersey. The system emphasizes advanced clinical services, state-of-the-art imaging, and a strong commitment to health equity, community outreach, and lifelong wellness.

Role Description The Medical Office Receptionist is a full-time, on-site role based at Englewood Hospital in Englewood, NJ. This role is responsible for greeting patients and visitors, managing patient check-in and check-out processes, and ensuring a welcoming, efficient front desk experience. Daily tasks include answering and routing phone calls, scheduling and confirming appointments, verifying patient demographics and insurance information, and collecting copayments or required documentation. The Medical Office Receptionist coordinates communication between patients, providers, and clinical staff, maintains accurate records, and follows hospital policies related to privacy, safety, and customer service. This role may also support administrative tasks such as filing, scanning, and preparing forms to help keep the medical office running smoothly.

Qualifications

• Demonstrated proficiency in receptionist duties within a medical office setting, including patient greeting, check-in, and check-out.
• Strong phone etiquette and communication skills for managing incoming calls, messages, and patient inquiries.
• Experience with appointment scheduling using electronic systems, including confirming, rescheduling, and managing cancellations.
• Knowledge of insurance verification processes, including confirming coverage, copayments, and required authorizations.
• Familiarity with electronic health record (EHR) or practice management systems and basic data entry skills.
• Strong customer service orientation, with the ability to interact respectfully and effectively with diverse patients and families.
• Organizational and multitasking skills to manage a busy front desk environment and prioritize competing demands.
• High school diploma or equivalent required; prior experience in a healthcare or medical office environment preferred.
• Ability to maintain confidentiality, follow HIPAA guidelines, and adhere to safety and compliance policies.
• Reliability, punctuality, and the ability to work collaboratively with clinical and administrative teams.