Administrative Services Manager

EPS Security is seeking a dynamic and experienced Administrative Services Manager to lead our Customer Care and Administration departments. This role is essential to ensuring operational excellence, employee development, and a high standard of customer service.

Key Responsibilities:

• Recruit, hire, train, and coach employees; supervise daily operations to ensure quality standards are met.
• Identify employee development needs and establish individualized growth plans.
• Provide mentorship, conduct performance evaluations, and manage corrective action processes.
• Oversee the full revenue cycle, including billing, accounts receivable, and collections.
• Create and implement a comprehensive Customer Care training program.
• Develop and enforce policies and procedures to ensure accuracy, efficiency, and compliance.
• Monitor team performance using key metrics and KPIs; provide coaching and generate regular reports.
• Respond promptly to customer inquiries and complaints; collaborate with internal teams to resolve issues.
• Work closely with other department managers and executives to ensure seamless communication and operational efficiency.