What are the responsibilities and job description for the Tech Support Engineer position at engine?
Role Summary:
A Technical Support Engineer role is available, requiring expert troubleshooting, maintenance, and solutions for client IT environments. The ideal candidate will deliver seamless operations and quick issue resolution through proactive monitoring, responding to support requests, and collaborating with teams.
Key Responsibilities:
- Troubleshooting: Identify and resolve hardware, software, and network issues using effective troubleshooting and problem-solving techniques.
- Communication: Effectively communicate with the team to ensure customer satisfaction, delivering clear and concise instructions through phone calls, chat, or in-person interactions.
- Documentation: Maintain thorough documentation of identified issues and their corresponding solutions for future reference and knowledge sharing.
- Maintenance: Monitor system performance and ensure ongoing maintenance and optimization of network infrastructure.
- Research: Conduct research to develop additional knowledge and implement solutions for technical challenges.
- Training: Provide ongoing training to users to educate them on their technology.
- Support: Assist in implementing and deploying new technologies.
Requirements:
- Minimum 1-3 years of experience with Windows PCs, networking, and/or copier/printer management.
- Experience in customer service with sound judgment, discretion, and the initiative to drive organizational processes.
- Excellent communication skills, both verbal and written.
- Ability to work within time constraints and deadlines, remain dependable, calm, and focused under pressure in a fast-paced environment.
- Proficient with standard troubleshooting best practices and the use of a Windows laptop and/or tablet to research information and repair copier/printer hardware and software.
- Mandatory proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
- A proficient understanding of basic LAN/network connectivity.
- Valid driver's license with a clean driving record and ability to drive a manual shift company vehicle.
- Pre-Employment drug screening required.
Qualifications:
- Strong analytical and problem-solving skills.
- Excellent time management and prioritization skills.
- Ability to multitask and adapt to changing situations.
- Effective communication and interpersonal skills.
- High level of professionalism and integrity.
Benefits:
- Competitive salary.
- Benefits include optional health/vision/dental insurance – Traditional or HSA.
- 401K – Profit Sharing.
- Accrual-based PTO/Vacation.
