What are the responsibilities and job description for the ServiceNow Administrator position at eNGINE?
eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our team is encouraged to enjoy career fulfillment in the form of challenging engagements, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.
Job Summary:
eNGINE is hiring a ServiceNow Administrator who will be responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform. This role plays a critical part in ensuring that IT Service Management (ITSM) and other modules function efficiently to support business processes and user needs.
Key Responsibilities:
- Administer and support the ServiceNow platform, including user setup, permissions, workflows, forms, and UI policies.
- Manage and configure ITSM modules such as Incident, Problem, Change, Service Catalog, and CMDB.
- Maintain platform updates, patches, and upgrades in coordination with ServiceNow best practices.
- Create and manage custom reports, dashboards, and data visualizations.
- Collaborate with stakeholders to gather requirements and implement solutions within the platform.
- Monitor system performance and troubleshoot performance issues.
- Maintain data integrity and security in accordance with company standards.
- Support integrations between ServiceNow and other enterprise systems.
- Create and maintain documentation for processes, configurations, and customizations.
- Train and support end users and internal teams on ServiceNow functionalities.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 2 years of hands-on experience as a ServiceNow Administrator.
- Proficiency in ServiceNow configuration, scripting (JavaScript), and data management.
- Familiarity with ServiceNow modules like ITSM, CMDB, and Service Catalog.
- Understanding of ITIL principles and best practices.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications:
- Experience with automation, Flow Designer, or ServiceNow IntegrationHub.
- ServiceNow Certification is a plus.
- Exposure to Agile or Scrum methodologies.
- Experience with custom applications on the ServiceNow platform.
Apply today and see how eNGINE can make a difference in your career!
