What are the responsibilities and job description for the Strategic Account Management, Analyst II position at ENGIE North America Inc.?
This is a CONTRACT POSITION.
Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.
Duration:
- One Year
Compensation:
- Pay Rate: $30.00/hr.
Location:
- Houston, TX
The Strategic Account Management, Analyst II is accountable for analyzing and resolving complex issues that can't be handled at the frontline level alongside de-escalating internal/external customer complaints, researching PUC complaints, and providing brokerage support.Prepare intercompany billings and monitor intercompany receivable and payable balances, ensuring timely settlement and resolution of discrepancies.
- Serve asaprimarypoint of contactfor de-escalating internal/external customer complaints
- Analyze, resolve, and respond to complex customer cases
- Provide brokerage support byassistingwithquestions/inquiries, reports,escalations, andtrainingneeds
- Recognize and escalate system issues or process gaps that could negativelyimpactthe customer experience
- Support team members by sharing knowledge andexpertisetofacilitategrowthand development; provide back-up trainingassistance
- Provide back-up support to the call center;answer questions, escalate system issues, provide training reminders
- Processcontract change transactions.
What You'll Bring
- Bachelor's degree
- Mustpossessexpert analytical and problem-solving skills, an acute sense of urgency,impeccable attention to detail,and be an effective communicator with exceptional writing skills
- Manage multiple taskssimultaneously whilst shiftingpriorities dependent oncase complexityandbusiness demands/needs
- Workboth independently and in a team environment, alongside communicating cross-functionally with team members in Customer Operations and Sales
- Minimum of3yearsin the Retail Electric Provider 'REP' industry,Commercial segment preferred
- Working knowledge of ERCOT and Non-ERCOT Markets (PJM, MISO, NYISO, NEPOOL)
Additional Details
- This role is eligible for our hybrid work policy
- Must be willing and able to comply with all ENGIE ethics and safety policies
Why ENGIE?
ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure!
ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
L'inclusion et la diversite sont au cur de notre politique de ressources humaines. Nous assurons l'egalite des chances entre tous les candidats et sommes engages a creer l'environnement de travail le plus accessible possible.
At ENGIE, our goal is to support, encourage, promote, and thrive on diversity, equity and inclusion, for the benefit of our employees, customers, products and services, and community. So ENGIE is proud to be an equal opportunity workplace, and is also an affirmative action employer. We are firmly committed to creating an inclusive environment for all employees.
We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements and individual qualifications. The Company is committed to providing equal employment opportunity to all employees and applicants regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service and veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate. If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.
Salary : $30