Field Service Specialist

Are you looking for an organization who you can make a positive impact in people's lives? Engaging Arkansas Communities (EAC) is a convergence of likeminded, passionate individuals purposefully engaging and empowering Arkansans to achieve the self-value they desire in life. Our staff offers the authentic provision of reassurance, acceptance, understanding and encouragement during the stress or emotional discomfort of sexual health care (STI Checks), treatment and prevention.

If you share in our passion and are looking for an inclusive, compassionate and community focused organization then Engaging Arkansas Communities is the place for you.

Engaging Arkansas Communities is always EPIC:

E=Empowering overlooked and underserved communities

P= Preventing new HIV/STI exposure until there are no new transmissions

I=Innovating comprehensive sexual health strategies

C= Connecting with communities to provide prevention resources

Read the opportunity below to see how you can become a part of our EPIC team and contribute to offering resources to the communities we serve.

EPIC team opportunity:

The Field Service Specialist is responsible for coordinating transportation for clients to eligible services such as their Doctor, Medical Provider, Dentist, Counselor, Mental Health Provider, Medical Case Management or Housing Case Manager appointments in a safe, secure, confidential, and professional manner. This is a client driven and rewarding position that requires adaptability, mobility, accessibility, and strong interpersonal skills.

The general focus of this position is the Central, Northeast and Southeast Arkansas service regions, with satellite offices located across the state located in Texarkana and Ft. Smith. EAC provides statewide coverage, and the Field Service Specialist will be required travel statewide. This position will work closely with EAC Prevention and Navigation staff, Arkansas Department of Health staff, community partners/agencies providing support services for clients, and peer CHW staff. The Field Service Representative and Coordinator will be a key liaison between Arkansas communities, clients/patients, program staff, and leadership.

Essential Functions

1. Communicate with Positive Miles dispatch regarding schedule progress and to receive instructions.

· Work closely with dispatch to confirm client pick-up order.

· Confirm that you have the correct pick-up and drop off address.

· Confirm if client need to complete transportation waiver.

2. Transport clients utilizing personal vehicles in a safe and professional manner.

· Map out driving routes ahead of time to determine to most expedient trip.

· Pick-up client from place and at the time as instructed.

· Follow all traffic laws and regulations

3. Complete daily vehicle pre-trip and post trip inspections and maintain vehicle cleanliness.

• Ensure that vehicle has gas.
• Maintain cleanliness of vehicle interior and exterior.
• Ensure that tires are properly inflated.

4. Assist clients as needed to safely complete the transport.

• Ensure that client can safely exit vehicle at destination.

5. Accurately complete activity logs vehicle report.

• Complete mileage log at the end of each trip.

6. Maintain a professional image and attitude regarding clients, visitors and co-workers

• Establish rapport with client to ensure they are comfortable during transport

7. Perform other duties as assigned

Qualifications

• Education: High school Diploma preferred
• Experience: 1 year driving experience preferred
• Strong oral and written communication skills
• Ability to move without difficulty and able to travel in assigned area of service

· Cultural competency and awareness in dealing with diverse populations including community members, special populations, professionals, and people living with HIV

• A knowledge of community activities and familiarity with community stakeholders in the counties within this assigned region is required.
• Bilingual (English/Spanish) a plus

Requirements

• Must satisfactorily pass a background check (paid for by employer).
• Must be able to drive, have a valid driver’s license, (access to a vehicle and maintain automotive liability insurance).
• No more than 2 moving violations or 1 “at fault” accident with the past 3 years
• Understanding of and commitment to the EAC mission.

Work Environment

• Exposure to Hazards: potential for physical harm and exposure to communicable diseases and standard office and cleaning supplies.
• This position has access to and knowledge of extremely sensitive, private, and confidential materials. Ability to maintain the highest standard of confidentiality is required with zero tolerance.
• It is required that all the primary duties described within this document shall be performed according to established agency policies, procedures, and guidelines.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

This organization is fully committed to equal employment opportunity, maximum utilization of all employees, and employment and advancement regardless of race, color, creed, religion, sex, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Discrimination of any type will not be tolerated.

*People living with or affected by HIV, HCV, and addiction/recovery are highly encouraged to apply.

Job Type: Full-time

Pay: $37,080.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: On the road

Salary : $37,080