What are the responsibilities and job description for the IT Operations Manager position at Engage Partners Inc.?
FTE IT Operations Manager
Must live within 2 hours of Cincinnati, OH
1 day/week onsite
Must have previous IT Healthcare leadership experience
Main responsibilities.
- IT Business Continuity: Advance IT business continuity planning and disaster recovery efforts. Strong Preference for someone with experience leading strategy for CMDB in ServiceNow. Strong knowledge of ServiceNow CMDB.
- Finance and Budget: Lead IT budget management including budget creation, operational and capital tracking, invoice posting, invoice coding, weekly and monthly reporting, etc.
- Cloud Financial Operations: Lead cloud financial operations strategy and provide oversight of monitoring cloud spend.
- Process and Policy Management: Develop and maintain department policies, processes and standard operating procedures. Provide internal training to department and impacted end users.
- Vendor and Contract Management: Lead vendor management and software license and IT access management program.
- Change Control: Lead of IT Change Advisory Board.
- Audit Management: Participate in internal and external audits; oversee and coordinate responses to audit requests.
- Value Strategy: Monitor compliance with IT performance management. Prepare reports of department activities, tasks, and monitor operational metrics including compliance with policies, regulations, and customer requirements and service level agreements. Coordinate department LEM reporting.
- IT Survey Coordination: Leads survey coordination and facilitation (Epic, Chime, AHA, etc.)
- Stay up to date on evolving threats, technologies, and solutions.
- Collaborate with other departments to ensure IT strategy aligns to business goals.
- Escalate and resolve issues in a timely manner.
- Identify and manage operational risk.