Service Center Specialist - Western United States

LOCATION: Western United States-Remote

Department: Service Center

Position: Full Time-Non-Exempt

Engage PEO, recognized on the ‘INC. 5000 Honor Roll for the Fastest Growing Private Companies’ is seeking future Engagers who are ready to build a rewarding future. The Service Center Specialist will assist work site employees and employers with Engage PEO's clients in a call center setting, including client support, benefits, and miscellaneous projects. Work in a fast-paced, deadline driven environment, be computer savvy and have experience working in a Windows-based environment, including knowledge of MS Office software. Able to wear different hats, work in a team environment, and understand that their contribution will be essential for the success of this project. Assist in various projects, including assisting other teams and departments. Bilingual in Spanish is a plus. Work hours for this position are based in the Mountain and Pacific time zones.

PRIMARY RESPONSIBILITIES:

• Answer incoming Tier 1 calls, including employee and employer inquiries. 
• Route calls to appropriate departments or creates PrismHR cases 
• Assist worksite employees with employee portal troubleshooting  
• Process Employee Benefits enrollments assistance 
• Assist WSE with onboarding irregularities 
• Phone presence is optimistic, confident, and assuring 
• Takes corrective action for WSE at all levels of assistance 
• Has the ability and willingness to help other team members through positive working relationships 
• Works through WSE payroll issues as able 

OTHER DUTIES AND RESPONSIBILITIES: 

• Monitor general department inboxes and support with questions and concerns
• Process background screening and drug testing requests from our clients  
• Process verification of employment and verification of income for our clients 
• Administer E-Verify Requests for all new hires for our clients 
• Putting together Benefits packets for clients 
• Process unemployment claims through the various state websites as needed  
• Administrative Duties and Support to the HR Service Center and other departments as needed  
• Performs other duties as required

MINIMUM QUALIFICATIONS: 

• Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field  
• Minimum 3 years of relevant work experience, with a broad knowledge of a field related to the job, such as accounting, benefits administration, business administration, and human resources  
• Bilingual in Spanish a plus
• Professional Employer Organization (PEO) experience is a plus 
• Proficient with MS Office and Intermedial Microsoft EXCEL skills 
• Must be able to work in an office environment  
• ClientSpace and PrismHR knowledge is a preferred 
• Medical benefits knowledge and understanding are a plus 

COMPENSATION AND BENEFITS:

The starting base pay for this position is listed below.  However, you  should know that the  pay rate  may vary based on regional location, the candidate’s skill ,  and relevant experience.  In addition, some  positions may include a form of bonus or  other  incentive compensation, which would not be included in this hourly  range .  

Hourly Rate Range: $20.00-$23.00 per hour

BENEFITS:  We offer a comprehensive  Benefits  Package to our full-time salaried, hourly, or commissioned workers .  Our 2026   Benefits  P ackage includes:

• 3 Weeks Paid Time-Off per Year (Increasing with seniority)
• Parental Leave
• Paid Holidays 
• Your choice of Medical Insurance Plan or HSA with a generous employer contribution   
• Life Insurance with an employer-paid base 
• Dental and Vision 
• Long-Term Disability Insurance with an employer-paid base 
• Short-Term Disability Insurance 
• Pre-tax Savings on most employee insurance premiums 
• Medical Expense Flexible Spending Account 
• Dependent Care Flexible Spending Account 
• 401(k) enrollment with an automatic match
• Commuter and Parking Pre-tax Benefits
• Pet Insurance/Pet Assure Veterinarian Discount Plan  
• Discount Tickets on Theme Parks and Attractions 

We believe our success is primarily due to our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regular communication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship, genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.

Engage PEO is an Equal Opportunity Employer

Salary : $20 - $23