What are the responsibilities and job description for the Senior Project Coordinator Service position at EnerSys?
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
What We’re Offering
Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Job Purpose
Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction
Essential Duties And Responsibilities
Follows all company policies and procedures as listed, but not limited to:
Warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
Improving service image and satisfaction
Receiving service calls
Dispatch service calls to techs one at a time
Log all service calls on our service request program in a timely fashion
Stock Reordering
Special service customer programs
Organizes and maintains service file system and files correspondence and other records
Prepares outgoing service mail and correspondence, including e-mail and faxes
Maintains a safe, orderly, and clean working environment.
Attend forklift operators training course to be able to accept and release shipments
Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.
Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
Assist in resolution of order related issues.
Coordinate service and installation for Stationary products, handle freight damage, product returns, credits, and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.
Follow ISO procedures, document control, and provide general administrative support.
Track, monitor and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI’s may be affected.
Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
Contact with the Forwarder Shipping Agent to complete the customs declaration of export products.
Responsible for customs clearance of imported materials and equipment.
Coordinate with the Commodity Inspection Bureau to complete the inspection of export products.
No supervisory responsibilities for this role.
All other duties as assigned.
Qualifications
Know Your Rights
Know Your Rights (Spanish)
We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.
What We’re Offering
- Paid time off plus paid holidays
- Medical/dental/vision insurance plan
- Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
- 401K plan
- Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.
Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Job Purpose
Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction
Essential Duties And Responsibilities
Follows all company policies and procedures as listed, but not limited to:
Warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
Improving service image and satisfaction
Receiving service calls
Dispatch service calls to techs one at a time
- Service time and utilization admin
- Service invoicing
- Administer PMA program and reports
- Coordinate service parts pickup for service tech and customers
- Service Inventory Control
- Used equipment management admin
- Service call follow ups
- Service marketing support
Log all service calls on our service request program in a timely fashion
Stock Reordering
Special service customer programs
Organizes and maintains service file system and files correspondence and other records
Prepares outgoing service mail and correspondence, including e-mail and faxes
Maintains a safe, orderly, and clean working environment.
Attend forklift operators training course to be able to accept and release shipments
Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.
Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
Assist in resolution of order related issues.
Coordinate service and installation for Stationary products, handle freight damage, product returns, credits, and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.
Follow ISO procedures, document control, and provide general administrative support.
Track, monitor and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI’s may be affected.
Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
Contact with the Forwarder Shipping Agent to complete the customs declaration of export products.
Responsible for customs clearance of imported materials and equipment.
Coordinate with the Commodity Inspection Bureau to complete the inspection of export products.
No supervisory responsibilities for this role.
All other duties as assigned.
Qualifications
- High school diploma or equivalent
- 5 years order entry experience or equivalent experience.
- Associate's degree or higher in a related field
- Prior EnerSys experience
- Generic
Know Your Rights
Know Your Rights (Spanish)
We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.