What are the responsibilities and job description for the Operations Agent - LRD Mexpress position at ENERGY TRANSPORT LOGISTICS?
JOB SUMMARY
Mexpress LLC is seeking self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be a frontline Operations Agent to address customer needs and inquiries. Provide support to internal and external customers needs with a proactive approach in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Order Processing and Manifest Execution.
- Notify customers and company stations of freight availability, capacity, status, cost and other important information.
- Will need to maintain knowledge of company services to assist with customer inquiries and book orders.
- Work and coordinate effectively with customer service team to ensure all shipment requirements are understood.
- Work and coordinate effectively with dispatch team and other parties, such as agents to ensure freight requirements are executed and on time.
- Work and coordinate effectively to assist warehouse team in handling various types of packaging materials and operating lift equipment to load and offload various types of trucks.
- Inspect freight for OSD, document with images and report to supervisor or manager.
- Obtain pieces, weights, dimensions internally or externally, and translating that information to transportation software.
- Ensure all backup paperwork/ documentation, reference numbers and requirements are attached appropriately.
- If any white glove service, ensure strong attention to detail to execute.
- Data entry.
- Read and interpret various forms of documentation, safety rules, tariffs, BOLs, MSDS, Inbond arrivals, etc.
- Adhere to company policies and procedures.
- Assist Management on daily KPI Reports when needed.
COMPETENCIES
- Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations and air/ocean dispatching.
- Forklift Certification (Preferred)
- Be able to lift 50 lbs.
- Ability to stand, lift, squat for extended period of time- Requires good Physical Condition.
- Ability to follow verbal and written direction.
- MS Office program and transportation management software knowledge.
Salary : $14 - $16