Site IT Lead

Context & Environment

This position requires technical experience with a broad working knowledge of workstations, operating systems and application software. Communicate regularly with customers to ensure satisfaction and escalate problems to other IT groups or management as needed. Works closely with regional IT groups, business units, and vendors to support initiatives and solutions. Works under minimal supervision and can solve operational problems independently, quickly and completely. Responsible for simple project components ; is a key contributor to projects and is critical to project success; ensures that appropriate management is apprised of project status. And other duties as assigned.

Activities

The Site Lead for TEMUSA is a pivotal role, responsible for leading and managing the IT Services and team to ensure the efficient operation of the company's IT infrastructure. This position is integral to both business and IT operations, bridging the gap between technical teams and business units.

• Coordinate and Support the IT Proximity Service to ensure efficient operation of the company's IT infrastructure and end user computing environment.
• Provide input for developing IT policies and procedures to ensure data security and compliance.
• Oversee the installation, configuration, and maintenance of hardware and software systems in our enterprise and lab environments
• Provide 1st and 2nd level technical support to end users, ensuring proper functionality and adherence to corporate standards.
• Promote and follow the IT processes, procedures, and policies within the LBU as well as TGITS.
• Collaborate with the management team within the Local Business Unit and IT. Establish regular meetings (target weekly) with site management to document priorities, IT needs and to review IT Services. Communicate those priorities with Central IT managers to determine IT action plan(s).
• Provide onsite IT support during crises as directed by local management. (Example: Power Outage due to bad weather or major IT interruption).
• Ensure that the IT Inventory (PC's, mobile phones, TIM Devices, LAN/WAN, Printer) maintained via standard TotalEnergies CMDB.
• Coordinate the delivery of Cyber Security efforts as it relates to the enterprise and lab environments. Take ownership of site cyber security audit action items as required. Server as the L-eCSO (Local-Enterprise Cyber Security Officer) and work directly with the MS Branch DSI as well as the US Central L-eCSO.
• Complete all the required training and participate in cyber security efforts as well as maintaining a safe and secure work environment.
• Produce IT status reports and KPI's as required to ensure visibility of IT activities at the site.
• Actively contribute and participate in fire, cyber security and crisis event drills and incidents
• Ensure end user devices, infrastructure, and applications are compliant (Obsolescence & Patching).
• Contribute to the first diagnosis in the event of incidents to facilitate support by TGITS.
• Understand and apply the operating methods for managing escalations.
• Ensure that all incidents and service requests for the site are resolved. Define action plans as required to resolve issues and move projects forward.
• Ensure the proper deployment of IT projects within the affiliate.
• Contribute to the Long-Term Plan IT budget process.
• Ensure that OPEX and CAPEX budget for IT is respected.
• Consider projects and the local impact on local IT budgets.
  
  

Candidate Profile

• Customer service oriented, excellent written and verbal communications skills, ability to multi-task, work well with others.
• College degree or equivalent work experience. Preferably, a bachelor's degree in information systems.
• Minimum 7 years of experience with end user and infrastructure support in office environments.
• Knowledge of Voice Services, Video Conference, Printing, PC hardware and software, Microsoft operating systems, Intune & SCCM, productivity tools, data security, Active Directory user and computer management, networking essentials, and Microsoft365 applications (TEAMS, Outlook, OneDrive, SharePoint, Power BI, PowerApps, Forms).
• Excellent English speaking and writing proficiency. French speaking /comprehension is a plus.
• Knowledge of fiber optic, Ethernet Cable testing and troubleshooting preferred.
• Experience with ServiceNow help desk software and ITIL Methodology is preferred.
• 24/7 Availability.
  
  

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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Working at TotalEnergies

At TotalEnergies we are committed to balancing flexibility while fostering strong relationships among our team members. Our office-based employees work together from dynamic workspaces 3 days per week to build teamwork through collaboration while also having the flexibility to work from home 2 days per week. TotalEnergies Renewables USA currently has offices in San Francisco, Boston, Austin, Houston, and NYC.

What We Provide

TotalEnergies offers a robust comprehensive benefits package available to employees on the first day of hire. These benefits include but are not limited to generous PTO, medical, dental & vision care, HSA with company contributions, health FSA, commuter benefits or paid parking, 401(k) plan with employer match, pension plan, life & accident insurances, generous parental leave, education assistance, fitness subsidy and more.