DE-LIHEAP Payment Processor

Job Description

Title: DE-LIHEAP Payment Processor

Report to: DE-LIHEAP Billing Manager

Location: 116 N. Main Street, Camden, DE 19934

About Energy Coordinating Agency (ECA)

Energy Coordinating Agency (ECA) is a 501(c) (3) nonprofit organization whose mission is to help people conserve energy and promote a sustainable and socially equitable energy future for all. Since 1984, ECA has led the design and implementation of high-quality energy conservation, education, and home repair initiatives to eliminate energy burden and stabilize low-income families in their homes and communities.

Position Summary:

The payment processor handles transactions accurately and efficiently, ensures secure payment processing, reconciles accounts, and provides excellent customer service for payment inquiries. They support the finance team by managing payment data, resolving issues promptly, and maintaining confidentiality of sensitive information.

Responsibilities:

• Processes invoices for payment under the guidance of the Billing Manager.
• Verifies billing data accuracy and forwards it to the Billing Manager for review and approval.
• Ensures correct data entry and the timely, organized filing of statements, bills, invoices, and reconciliation of funds to be distributed to various vendors, including Delivered and NonDelivered fuel sheets, along with other essential billing documents.
• Regularly updates and maintains client and vendor files.
• Creates billing documents, forms, and template letters as needed.
• Attends all required meetings, including the annual vendor meeting for contract agreements.
• Meets with the Billing Manager to verify the accuracy of data entry.
• Collaborates with the Intake Team to handle client calls related to billing.
• Responds promptly to customer and staff inquiries.
• Offer courteous service to incomeeligible clients.
• Performs all other duties necessary to support departmental efficiency.

Job Requirement:

Software Proficiency: Strong computer skills, specifically with Microsoft Office Suite (Excel) for data manipulation and auditing.

Operational Autonomy: Proven ability to work independently, manage strict timelines, and follow detailed program regulations closely.

Thrives Under Pressure: Ability to work efficiently and accurately during high-volume seasonal deadlines.

Supervisory Skills: Natural aptitude for overseeing, training, and guiding entry-level billing clerks.

Education and Experience:

Experience: 2 to 5 years of hands-on experience in billing operations, account reconciliation, or managing government/social services utility assistance programs

Energy Coordinating Agency is an Equal Opportunity Employer.

About Energy Coordinating Agency of Philadelphia

Energy Coordinating Agency (ECA) is a 501(c) (3) nonprofit organization whose mission is to help people conserve energy and promote a sustainable and socially equitable energy future for all. Since 1984, ECA has led the design and implementation of high-quality energy conservation, education, and home repair initiatives to eliminate energy burden and stabilize low-income families in their homes and communities.