Service Supervisor (Field) (AMS)

This position is responsible for supervising and scheduling all aspects of process field operations within an (possible multi state) Area, including safety and regulatory compliance, staffing, employee development, and assisting in ensuring that all Area revenue service, gross margin goals are achieved/exceeded. Other duties include but are not limited to, enforcing company standards and procedures, ensuring overall operational efficiencies, customer service, oversight of the quality of service provided, and assisting with process field service projects including commissioning, troubleshooting, diagnostics, and repairing systems associated with Gas Compression systems or Refrigeration and Natural Gas processing systems.

• Work directly with the local Branch Manager in coordinating the activities of all Technicians assigned to the area, including supervising, assisting, and monitoring their work / job assignments.
• Ensure Technician assignments are efficiently organized in order to minimize driving and response time.
• Assist with training Technicians in technical/service competencies as well as the processing of all required documentation and oversee major repair decisions.
• Monitor unplanned service call frequency, vehicle maintenance expenses, and review all field service reports.
• Ensure that the appropriate environmental/safety accommodations and precautions are implemented and followed.
• Communicate regularly with the Branch Manager on the status of Area personnel, staffing levels, productivity, and any developments regarding service issues or customer concerns.
• Respond to customer requests and address customer needs proactively while representing the company in a professional manner at all times; develop and maintain internal as well as external customer relationships.
• Encourage, develop, and ensure a safe work environment.
• Other duties assigned by manager.

Supervisory Responsibilities:

• Directly, as well as, indirectly manages employees in accordance with the EFX policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Scope may include supervision of direct reports as well as indirect supervision of their direct reports.

• Must be able to provide preventative and corrective field mechanical service on gas compression, and/or production equipment on site at end user locations.
• Must be able to teach and demonstrate knowledge of proper purging and loading practices/procedures.
• Must be able to identify and Stop activities that are unsafe for personnel or the environment when they occur or about to occur.
• Must have an advanced understanding of Gas & Oil properties, conditions, and theories.
• Must have an advanced understanding of Compressor and Production Equipment types, models, and theory of operation.
• Must have an advanced understanding of Installation, Assembly, Commissioning, Trouble Shooting and Repair procedures related to gas compressors and production equipment.
• Must have a thorough understanding of tooling utilized to install, maintain, and operate Gas Compressors and Production Equipment. (Dial indicators, Laser alignment tools, feeler gauges, Digital volts Ohm meter, Emissions test equipment, and Hydraulic torqueing equipment).
• Must be able to teach and demonstrate proper technique of coupling alignments using both Laser and dial indicator methods.
• Must be able to accurately teach and operate Inclinio or equivalent equipment to achieve compliance with Ariel ER-82 for large compressor frame installations.
• Must be able to teach how to decipher P&ID's, Blueprints, Installation Instructions, and Technical Manuals.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to understand and follow instructions furnished in written, oral, or diagram form.
  • High school diploma or general education degree (GED) and advanced vocational/technical training.
  • Must have 15 years applicable experience
  • Must have proof of certification from CAT/ Waukesha (or equivalent) to:
  • CAT Gas I
  • CAT Gas II
  • CAT Electrical
  • Ariel Basic
  • Ariel Mechanical
  • CAT 3500 ADEM III
  • CAT 3500ULB
  • Waukesha VHP
  • CAT 3600 ADEM III
  • CAT 3600 Master Mechanic
  • CAT Failure Analysis
  • Waukesha 9390
  • Must also stay current on all updated OEM model specific training
    • Must be able to pass a pre-employment drug screen, background check and post offer physical testing.
    • Must have a valid motor vehicle driver's license.
    • Must have the knowledge and ability to accurately complete advanced level maintenance, repairs, and installation activities unassisted.
    • Must have extensive electrical /control panel knowledge and capable of reading schematics, troubleshooting, installation, and diagnostics of all major OEM panels (Murphy, Altronic, Alan Bradley)
    • Must be able to understand install and tune all major systems controls related to compressor packages and supplied off skid equipment.
    • Must have his/her own tools of the trade. (With exceptions of specialty or OEM specific diagnostic equipment)
    • Must be able to use CAT ET or equivalent for other OEM's
    • Must be able to interpret Compressor Performance and calculate engine horsepower.
    • Must know and understand how to use CAT Gas Engine Rating Pro (GERP)
    • Must understand and be capable of tune engines to meet proper engine performance and emissions.
    • Must be capable of accurately operating emissions test equipment (Testo, ECOM).
    • Must be able to lead and perform overhauls, new unit installations, startups, and diagnostics on all major OEM's independently.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and adverse outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles. The noise level in the work environment is usually loud.