What are the responsibilities and job description for the Welcome Call Representative position at Endurance Warranty Services, LLC?
JOB SUMMARY:
The Welcome Wagon Specialist serves as the first post-sale communication and personal connection between Endurance and our newest customers. In this role, you will warmly welcome customers to Endurance, thank them for choosing us to protect their vehicle, and ensure they feel confident and supported from day one.
This position is centered on delivering an exceptional onboarding experience through friendly, professional outbound calls and inbound callbacks that combine accuracy, clarity, and genuine care.
DUTIES & RESPONSIBILITIES:
- Proactively call new customers to welcome them to Endurance and thank them for their business
- Verify and confirm pertinent information, including:
- Personal and account details
- Vehicle information
- Current and accurate mileage
- Clearly explain and walk customers through:
- Accessing and using the customer portal
- Payment schedules and due dates
- Contract administrators and finance company information
- The claims process and how to file a claim
- Reinforce key coverage details to ensure customer understanding
- Answer questions with clarity, empathy, and professionalism
- Create a positive, confident first impression of Endurance
- Document call details accurately and thoroughly
- Transfer escalated calls to the appropriate department
- Other duties as assigned or as business needs arise.
QUALIFICATIONS:
- Strong verbal communication skills with a warm, engaging phone presence
- Exceptional attention to detail and accuracy
- Ability to explain information clearly and confidently
- Customer-first mindset with a genuine desire to help
- Comfortable navigating systems and guiding customers through online tools
- Customer service or call center experience preferred
Compensation Range - $19.00 Hourly
The candidate(s) offered this position will be required to pass a pre-employment background check. Endurance is an E-Verify employer.
PHYSICAL REQUIREMENTS:
- Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing
- Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging.
- In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required.
- Must be able to lift 25 pounds.
What We Offer
Our Benefits Include:
- Paid training
- Work From Home Opportunity
- Computer Equipment Provided
- 401(k) with company match after 90 days of employment
- Medical, Dental, and Vision Insurance
- Voluntary Life Insurance
- Internet Stipend
- Paid Time Off
- Holiday Pay
Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram, and Twitter.
Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company.
About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you're working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community.
Therefore, we've been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power's "50 Best Companies to Sell For" and consistently makes industry lists from Crain's and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We'll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.
Salary : $19