What are the responsibilities and job description for the Customer Service Representative (Bilingual/Spanish Speaking) position at Endurance Warranty Services, LLC?
Job Summary
We are looking for a driven Bilingual/Spanish-speaking Customer Service Representative with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed.
Key Responsibilities
- Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable.
- Work closely with other departments to ensure a positive customer experience.
- Handling calls from Spanish-speaking customers
- Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary
- Help explain contract details.
- Manage existing customer relationships that give our customers peace of mind and worry-free driving.
- Process payments and set up payment arrangements to resolve customer accounts
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
Compensation: $19.50/hour
Job Qualifications:
- High school diploma or GED required
- Must be fluent in speaking & reading Spanish
- Strong COMPUTER LITERACY skills required
- Previous knowledge of a CRM System (is a plus)
- Goal-oriented—you set high standards for yourself and work to achieve them
- Excellent verbal and written communication, persuasive speaking and listening skills
- Ability to use good reasoning skills and to adapt on the fly
- Great organizational skills and ability to multitask
- Can work in a fast-paced environment and under pressure
- Available workspace at home that includes:
- High-Speed Internet at a minimum of 50 Mbps
- Isolated work environment away from others during scheduled shifts.
The candidate(s) offered this position will be required to submit to a background investigation.
Our Benefits Include:
- Paid training
- Work From Home Opportunity
- Computer Equipement Provided
- 401(k) with company match after 90 days of employment
- Medical, Dental, and Vision Insurance
- Voluntary Life Insurance
- Internet Stipend
- Paid Time Off
- Holiday Pay
Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram, and Twitter.
Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company.
About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you're working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community.
Therefore, we've been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power's "50 Best Companies to Sell For" and consistently makes industry lists from Crain's and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We'll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.
Salary : $20