What are the responsibilities and job description for the Virtual IT Manager Team Member position at Endurance IT Services?
About Us: At Endurance IT Services we are always on the
lookout for talented individuals who are passionate about making a difference.
Our team is dedicated to innovation, excellence, and creating value for our
clients and community. We believe in fostering a collaborative and inclusive
work environment where everyone can thrive.
We are seeking a IT Infrastructure Specialist to join our Managed IT Services Team at Endurance IT Services. The IT Infrastructure Specialist manages the IT infrastructure of managed services customers,
acting as the primary technical contact and ensuring service delivery aligns
with company standards. The IT Infrastructure Specialist focuses on
guiding customers' IT and infosec strategy, reducing reactive support, and
maintaining customer retention. The role involves
managing 20-30 clients. Work Schedule:
8am-5pm Monday thru Friday, with availability for overtime and weekends as
needed.
Responsibilities:
- Uphold core values: client
satisfaction, staff retention, and community involvement
- Develop and maintain client
network knowledge and documentation
- Perform regular onsite proactive
services and simple technology implementations
- Act as the primary implementation
engineer for assigned clients
- Implement and define best
practices, assess business risks, and recommend upgrades
- Ensure client satisfaction and
coordinate with vCIO
- Handle ticket escalation and
perform root-cause analysis
- Participate in special projects
and tasks as assigned
Qualifications
- Associate’s degree in IT or
related field required; Bachelor's Degree preferred
- 5 years of experience in
network/IT systems and troubleshooting
- Extensive proficiency with IT
hardware and software, including Microsoft server and desktop OS, network
components, server virtualization, and cloud services
- Preferred certifications:
Microsoft and Cisco
- Position requires 80% travel
We can’t wait to see
what you bring to our team!