What are the responsibilities and job description for the IT Help Desk Technician position at Endurance IT Services?
About Us: At Endurance IT Services we are always
on the lookout for talented individuals who are passionate about making a
difference. Our team is dedicated to innovation, excellence, and creating value
for our clients and community. We believe in fostering a collaborative and
inclusive work environment where everyone can thrive.
Overview
We are seeking a skilled and customer-oriented IT Helpdesk
Technician. As our IT Helpdesk Technician, you’ll be the first point of
contact for technical support across the facility. You’ll help troubleshoot
issues, maintain systems, and ensure our staff can deliver care without tech
interruptions.
Responsibilities:
- Support residents and customers with the highest level of
customer service
- Provide Tier 1 support for hardware, software, and network
issues.
- Assist with onboarding/offboarding of employees (account
setup, device provisioning).
- Maintain and update IT documentation and asset inventory.
- Support staff with EMR systems, communication tools, and
mobile devices.
- Coordinate with third-party vendors for escalated issues.
Qualifications:
- 1 years of IT support experience (preferably in
healthcare or senior living).
- Strong knowledge of Windows OS, Office 365, and basic
networking.
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks in a
fast-paced environment.
- Empathy and patience when working with non-technical
users.