What are the responsibilities and job description for the Service Representative position at Endries?
Endries International, Inc., a leading distributor of fasteners and other class "c" commodities and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide, is seeking an Service Representative in Fullerton, CA area.
If you're looking for a great mix between sales and servicing customers, this might be the role for you! Spend time behind the scenes reviewing pricing, documenting key events in our CRM system, and auditing inventory levels but also get out to the customer site to build relationships and deliver and restock product.
This is a full-time position that includes benefits such as medical, dental, vision, and life insurance, generous paid time off, competitive pay, and much more. Apply today!
Responsibilities:
- Provide world class customer service
- Review appropriate reports and records to ensure bin management system is properly maintained
- Identify, source and quote parts and process related customer orders
- Review and maintain customer pricing
- Build a strong working relationship with all customer contacts
- Maintain at all times a positive mental attitude to customers and fellow associates
- Audit inventory levels inside customer facilities
- Occasionally replenish inventory in customer’s facility
- Document key events and notes in Endries CRM system
- Provide technical part information to customer utilizing internal company engineering and quality support resources
- Deliver parts as needed
- Identify and actively pursue opportunities for continued revenue growth with existing customers
- Service the customer’s VMI (Vendor Managed Inventory) program
- Maintain VMI bin schematics
- Improve customer relations by being pro-active and consistently involved in meeting the customer’s requirements
- Grow the business portfolio on product mix with the customer
Qualifications:
- A successful associate will be goal oriented, self-motivated and able to meet deadlines while building and maintaining strong customer relationships
- Customer Service experience
- Good analytic and organizational abilities required
- Attentive to detail
- Quick learner
- Self-motivated with a strong desire to succeed
- Excellent interpersonal and communication skills, both written and verbal
- Problem solving and decision making skills
- Technical and mechanical inclination a plus
- Occasionally lift 20-40 pounds, at times up to 50 pounds
- Proficiency in Microsoft Office products with an emphasis in Outlook and Excel
Hourly Range: $28.00 to $32.00 per hour
Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.
Salary : $28 - $32
