What are the responsibilities and job description for the Business Development Manager - Digital Services position at Endress Hauser Inc.?
At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
This role is responsible for identifying new business opportunities, building strong relationships with Sales Centers (SC) and customers, and achieving sustainable revenue growth. The ideal candidate is a results-driven professional with a collaborative growth mindset, adaptability, and resilience to thrive in a fast-paced environment.
Which tasks will you perform?
- Support SC sales departments to drive revenue growth for Digital Services by supporting local sales in customer visits as digitalization advisor/digital consultant, providing application knowledge, internal product trainings, and technical advice.
- Plan and deliver impactful customer demonstrations, attend seminars and exhibitions, and equip Sales Centers with the knowledge and tools needed to close deals.
- Train sales team on available sales enablement documentation, support sales material creation during launch processes, and support Sales Centers to develop success stories with key customers and formalize internal case studies.
- Build and maintain strong customer relationships on digitalization business with chosen accounts in alignment with Sales Center organization.
- Leverage expertise in process automation and industry trends to expand market presence and accelerate the adoption of E H Digital Solutions.
- Collaborate with Sales Centers to co-develop and implement sales strategies that drive net sales growth, positioning offerings to meet the needs of diverse customer types and industries.
- Identify and capitalize on new, scalable business opportunities and customer segments, working closely with the E H Digital Solutions Product Management team to align the portfolio with market demands.
- Serve as a bridge between local Sales Center teams and the Digital Solutions Product Center, providing market insights and supporting product launches and phase-outs in the local Sales Center.
- Act as an escalation point for product, quality, or logistics issues to the Production Center and assist setting up pricing strategies to maximize margins and sustainable growth.
- Provide customer and market feedback to influence the product roadmap and align offerings with market needs.
- Monitor industry-specific trends and KPIs, supporting the standardization of offerings for key players.
- Drive profitability by negotiating favorable commercial conditions for E H Digital Solutions and ensuring alignment with performance targets.
- Implement process improvements, monitor KPIs, and foster a culture of operational excellence.
What do we expect from you?
You will have (required):
- Bachelor’s degree and 7 years of related sales experience or 10 years of related sales experience
- Ability to travel up to 50%
You may have (preferred):
- MBA
- Management experience in the process automation industry
- Moral courage by standing up for their beliefs, taking justifiable risks, addressing contradictions, and knowing when to say no
- Ability to navigate ambiguity, develop and execute strategic plans and solutions, and drive business results
- A proactive and positive approach to embracing and promoting change, with an open and curious mindset towards new ideas and opportunities
What can you expect from us?
- Family-owned, friendly, and highly committed company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match Full-service café, fitness center, and health clinic (in Greenwood, IN)
Endress Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.
