What are the responsibilities and job description for the Front Desk Receptionist position at Endomedica Gastroenterology Group?
- Greet patients professionally and warmly
- Verify patient demographics and insurance
- Collect copays, balances, and required documents
- Ensure all consent forms are signed (GI consents, HIPAA, etc.)
- Office visits (new & follow-ups)
- GI procedures (colonoscopy, EGD, etc.)
- Answer incoming calls and route appropriately
- Confirm upcoming appointments
- Manage cancellations and rescheduling
- Verify insurance eligibility before appointments
- Provide prep instructions (colonoscopy, EGD, etc.)
- Understanding of common GI procedures:
- Colonoscopy
- EGD (Upper Endoscopy)
- Familiarity with prep types (Suprep, Sutab, etc.)
- Awareness of urgency (bleeding, severe pain → notify clinical team immediately)
- Ensure patients understand:
- Diet instructions
- Medication adjustments
- Arrival time
- Obtain referrals and prior authorizations when needed
- Understand basic GI procedure coverage (screening vs diagnostic colonoscopy)
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Preferred)
- Medical terminology: 3 years (Preferred)
- Computer skills: 3 years (Preferred)
Work Location: In person
Salary : $17 - $18