MEDICAL OFFICE ASSISTANT MANAGER

Job Overview
We are seeking a dynamic and highly organized Medical Office Assistant Manager to lead our healthcare administrative team. In this pivotal role, you will oversee daily clinic operations, manage medical administrative support functions, and ensure seamless patient service delivery. Your leadership will drive efficiency, uphold compliance with healthcare regulations, and foster a positive environment for both staff and patients. This position offers an exciting opportunity to utilize your expertise in medical office management, billing, coding, and EMR systems to make a meaningful impact on patient care and clinic success.

Responsibilities

• Supervise front desk operations, including patient check-in/check-out, appointment scheduling, and phone etiquette to ensure exceptional patient service.
• Oversee medical billing and coding processes, including CPT, ICD-9/10, and ICD coding, ensuring accurate documentation review and compliance with HIPAA regulations.
• Manage insurance verification procedures for Medicare, private insurers, and other payers to optimize reimbursement processes.
• Coordinate with clinical staff to support care plans, documentation review, and health information management using EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix, Eaglesoft, or similar platforms.
• Lead staff training on medical terminology, HIPAA compliance, EMR systems usage (including Eaglesoft and Dentrix), and office procedures to maintain high standards of accuracy and professionalism.
• Monitor clinic workflow efficiency by managing medical scheduling, intake procedures, filing systems, and multi-line phone systems.
• Ensure compliance with healthcare regulations through regular audits of medical records and documentation review processes.
• Support billing operations by overseeing medical collection efforts and ensuring proper coding practices for insurance claims submission.
• Foster a collaborative team environment by providing mentorship and resolving operational issues promptly.

Requirements

• Proven experience in medical office management or healthcare administrative roles within a clinical setting.
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft.
• Familiarity with medical billing procedures including CPT coding, ICD-9/10 coding standards, Medicare requirements, and HIPAA regulations.
• Excellent organizational skills with the ability to manage multiple priorities efficiently.
• Exceptional communication skills with proficiency in phone etiquette and customer service excellence.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Demonstrated leadership skills with experience supervising administrative or clerical staff in a healthcare environment.
• Proficiency in Microsoft Office Suite (Word, Excel) along with typing skills (including 10-key typing).
• Knowledge of dental terminology is a plus for clinics offering dental services or experience in dental office environments.
• Ability to adapt quickly to new technology platforms like Eaglesoft or Dentrix for office management purposes. Join us as we deliver outstanding healthcare experiences! We are committed to supporting your professional growth while providing a collaborative environment where your skills can truly shine. This paid position offers an engaging opportunity to lead a vital component of healthcare delivery—making a difference every day through dedicated service and operational excellence.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22