IS Supervisor

The IS Supervisor position is responsible for the Information Technology (IT) functions at a large manufacturing plant, including management, support, problem resolution, and technology implementation as well as management and implementation of all IT projects at that site. The position reports to the Director, Infrastructure and Operations.

• ESSENTIAL FUNCTIONS:
• Understand business goals & proposed technology solutions. Assess the requirements of technology solutions including estimates of time, staffing & costs to implement & support. Develop or contribute to the development of capital project requests to fund the implementation of technology solutions.
• Manage a team of IT professionals / specialists in the implementation of new technology and on-hour / off-hour support of in-place technologies.
• Oversees infrastructure and application support for local applications and systems ensuring all routine maintenance, backups & restores, including disaster recovery planning and testing are performed.
• Manages procedures for implementations & ongoing support. This includes keeping technologies current & supported, following and enforcing change control procedures, installation instructions, support request instructions, etc. Understand business goals & proposed technology solutions.
• Assess the requirements of technology solutions including estimates of time, staffing & costs to implement & support.
• Develop or contribute to the development of capital project requests to fund the implementation of technology solutions.
• Manage or supervise the implementation of IT projects.
• Works as liaison between users and corporate / outsourced support personnel, coordinating support activity to drive issues to root cause and correct issues affecting users at site.
• Develop procedures for implementation & ongoing support. This includes keeping technologies current & supported; change control procedures, installation instructions, support request instructions, etc.
• Assures site is complaint with all relevant regulatory controls and procedures and corporate standards and ensures security policies for supported systems are maintained.
• Develop and maintain plans to ensure the continuity of critical business functions and minimize information loss in the event of a disaster for local site.
• Establish and monitor metrics for system quality.
• Perform analysis on resolution time, root cause, proper communication with intention to prevent recurrences.

DEPARTMENT SPECIFIC/NON-ESSENTIAL FUNCTIONS:

• Participate in staff meetings and team meetings as required.
• Develop understanding of general industry usage of supported technologies.
• Develop deep understanding of business processes and business dependencies on supported technologies.
• Develop relationships within IT and with vendors to improve collaboration and teamwork necessary to accomplish organizational objectives.
• Participate in development planning process where employee career goals are defined & understood, and development activities are incorporated into the employee objectives.
• Other duties as assigned with or without accommodation.

MINIMUM REQUIREMENTS:

• Education:
• Bachelor degree in Information Technology or related business field.

• Experience:
• 10 Years Information Technology Experience with at least 2 years of people management experience.
• Preferred Skills/Qualifications:
• Strategy - Looks beyond daily activities to see trends in team performance / issues & addresses these trends with appropriate actions; contributes to the development of strategy in a functional area by researching industry trends and proactively proposing solutions to issues faced by the functional area supported.
• Project Development - Develops or contributes to the development of CER's to fund IT investments, key contributor to time, resource & cost estimates.
• Project Management - May manage large projects directly or establish mechanisms to monitor status of multiple projects being executed concurrently, mentors personnel in project management techniques.
• Operational Support - Manages the day-to-day operation of an IT team responsible for multiple technologies. This includes monitoring of up-time, service-level metrics. Includes business alignment responsibilities including cross functional meetings to review progress and discuss priorities of IT tasks.
• Financial Accountability – Responsible for managing IT budget for the site, and collaboration with corporate infrastructure team and local finance team to set priorities and track spending.
• Communication Skills - Solid communication skills, both written and oral, with very strong customer service orientation and win-win negotiation skills.
• Leadership - Leads by example; provides context & motivation to team members.
• Administration - Performs administrative functions as required to manage the daily activities of the functional area.

ORGANIZATIONAL RELATIONSHIPS/SCOPE:

• Managers Information Services personnel at site.

WORKING CONDITIONS:

• Manufacturing Plant and Office environment.