Product Owner

Encore Talent Solutions has partnered with a client in the Cincinnati, OH area to identify a Product Owner on a 7 month contract with continual extensions and option to hire. This role will require full onsite work in the Cincinnati, OH area

• CANDIDATES MUST BE W2 ELIGIBLE ONLY, FREE FROM ANY VISA SPONSORSHIP OR RESTRICTIONS
• NO C2C/1099/3RD PARTY/MARGIN SHARE CANDIDATES OR INQUIRIES WILL BE REVIEWED OR RESPONDED TO AT THIS TIME

Job Description

We are seeking a Senior Product Owner (Technical) to join our dynamic team. In this role, you will play a key part in defining and driving requirements for an AI Agent chatbot serving customers in production.

You will collaborate with cross-functional teams and stakeholders to deliver high-quality solutions in a fast-paced environment.

Key Responsibilities

• Motivate engineering teams to deliver on strategy and roadmap for the AI Agent chatbot, from development through production deployment.
• Partner with business functions, IT, Risk, Business Controls & Operations, and other key partners to define and execute the AI chatbot product strategy.
• Collaborate with cross-functional teams including Lines of Business, Operations, Legal, Compliance, Information Security, Fraud, Architecture, and related functions to support chatbot delivery.
• Provide transparency and ongoing communications with stakeholders on chatbot development progress and production performance.
• Make decisions to drive key outcomes in support of regulatory and compliance needs, new revenue growth, process optimization, and analytics related to the AI chatbot.
• Be involved with all phases of development (analysis, design, coding, testing, deployment) of the AI Agent chatbot.
• Solve problems and make decisions with engineering and subject matter experts to drive the best outcomes for the chatbot and the customer experience.
• Engage with research teams for customer usability testing and validation of chatbot interactions.
• Partner with third-party AI and platform vendors to manage product releases, remediate defects/outages, and ensure seamless chatbot experiences.
• Maintain product documentation, training materials, and knowledge bases specific to the AI chatbot.
• Support a Agile mindset across product teams, maintaining a healthy backlog and participating in team ceremonies.
• Evangelize chatbot capabilities and roadmap to internal groups.

Required Qualifications:

• Proficiency in: AWS services (Connect, Lambda, ECS), AI Agent chatbot, Agile development teams.
• Relevant certifications: None.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork abilities.
• 4 years of experience in product management.

Preferred Qualifications

• Experience with: Deploying AI solutions, AWS services (Connect, Lambda, ECS).
• Familiarity with Agile development teams.
• Advanced certifications or specialized training.
• Prior experience working in bringing new products to market.

Work Environment & Location:

• Location: Onsite in Cincinnati