Datacenter Operator

Position Summary:

The Computer Operator I is an entry-level role responsible for supporting day-to-day computer and data center operations. This position performs routine tasks such as monitoring systems, responding to alerts, and following documented procedures to ensure the availability, reliability, and security of the computing environment. Working under close supervision, the Computer Operator I escalates issues per established protocols while building experience with enterprise systems and operational best practices. This role requires strong attention to detail, the ability to follow instructions, and flexibility to work rotating shifts in a 24×7 environment. The position plays a key role in maintaining stable operations and supporting senior technical staff.

Data Center Operations:

• Follow data center security protocols, ensuring all personnel comply with access and audit requirements
• Maintain system uptime, data integrity, and overall facility reliability
• Perform hardware installations and de-installations in accordance with operational and change management standards
• Monitor environmental infrastructure (power, cooling, physical conditions) and coordinate with Plant Engineering to resolve issues

Customer Service:

• Monitor and support Service Level Agreements (SLAs) for incident management
• Partner with cross-functional teams to restore services and resolve incidents efficiently
• Follow and support established change management processes

Collaboration:

• Work effectively with team members and cross-functional partners
• Contribute to a professional, respectful, and team-oriented environment

Education & Certifications:

• High school diploma or GED required
• Associate degree in Computer Science, Information Technology, or related field preferred
• Relevant certifications are a plus (e.g., CompTIA ITF or A , Microsoft or Linux fundamentals, data center certifications)

Operational & Work Skills:

• Ability to follow standard operating procedures (SOPs)
• Strong attention to detail and accuracy
• Ability to monitor multiple systems simultaneously
• Ability to identify issues and escalate appropriately
• Experience documenting system activity and incidents
• Willingness to work shifts, weekends, and overnight schedules

Soft Skills:

• Strong organizational and time-management skills
• Clear written and verbal communication
• Dependable with a strong sense of responsibility
• Ability to work independently with minimal supervision
• Team-oriented and professional demeanor

Technical Skills:

• Basic proficiency with computer systems and peripherals
• Familiarity with Windows, Linux, or UNIX operating systems
• Ability to monitor system processes and manage scheduled tasks
• Basic knowledge of file management, backups, and system monitoring tools/logs
• Experience with data entry and accuracy validation
• Basic troubleshooting of hardware and software issues

Physical & Environmental Requirements:

• Ability to sit for extended periods while monitoring systems
• Ability to lift up to 25 lbs
• Comfortable working in a data center or operations environment