Sales Operations Manager

About the Company

Our client in the nutraceutical space is looking to hire a direct hire Sales Operations Manager to join their team.

About the Role

The Sales Operations Manager is a critical strategic and operational partner to the Sales organization, responsible for designing, optimizing, and scaling sales processes, systems, and analytics that drive predictable growth and operational excellence. This role serves as the backbone of the commercial organization—ensuring data integrity, actionable reporting, disciplined forecasting, and seamless cross‑functional execution. The Sales Operations Manager will work closely with Sales, Marketing, Customer Operations, R&D, Supply Chain, Finance, and Executive Leadership to translate commercial strategy into executable processes. This individual will bring strong quantitative rigor, systems expertise, and change‑management capability to continuously improve how Sales plans, executes, and measures performance. This role also serves as the primary owner of sales process governance, CRM and sales systems effectiveness, sales onboarding and training, and the monthly sales execution and forecasting cadence.

Responsibilities

Sales Process, Systems, and Enablement

• Own and continuously improve end‑to‑end sales processes, including lead management, pipeline management, forecasting, order execution, and performance tracking
• Act as the primary business owner for CRM and sales‑related systems; ensure adoption, data accuracy, and ongoing optimization
• Partner with Sales Leadership to standardize best practices across all sales motions (new business, existing accounts, strategic accounts, and distributor relationships)
• Identify process gaps, inefficiencies, and risks; design and implement scalable solutions
• Serve as a trusted advisor to Sales Leadership on operational discipline and execution rigor

Data, Reporting, Forecasting, and Analytics

• Develop, maintain, and enhance robust sales dashboards and reporting that provide clear visibility into pipeline health, bookings, revenue, and performance versus targets
• Own the sales forecasting process, leveraging historical data, pipeline analytics, market trends, and business inputs to deliver accurate and actionable forecasts
• Monitor actual performance versus forecast and proactively identify risks, variances, and corrective actions
• Deliver highly quantitative analysis to support decision‑making, territory planning, capacity planning, and resource allocation
• Partner with Finance on revenue forecasting, month‑end close alignment, and executive reporting.

Monthly Sales Execution & Cross‑Functional Alignment

• Lead the monthly and weekly sales execution cadence, ensuring tight alignment across Sales, R&D, Technical Operations, Quality, and Customer Operations
• Own the prioritization framework for R&D, Technical, and Quality tickets driven by commercial demand
• Serve as the central coordination point to ensure sales commitments are translated into executable operational priorities
• Work closely with Sales Leadership and Executive Team to drive forecast attainment and resolve execution bottlenecks

Sales Onboarding, Training, and Change Management

• Serve as the primary onboarding and training lead for new Sales team members, ensuring rapid ramp‑up on systems, processes, tools, and expectations
• Design and deliver ongoing training related to sales processes, CRM usage, forecasting discipline, and reporting standards
• Lead change‑management initiatives associated with new tools, processes, or organizational changes
• Act as a high‑EQ partner to Sales, balancing structure and flexibility to support diverse selling styles and account needs

Qualifications

Education: Bachelor’s degree in business administration, Marketing, Finance, or a related field.

Required Skills

• 5 years of progressive experience in Sales Operations, Sales Analytics, Sales Enablement, or a related commercial operations role
• Demonstrated expertise in sales processes, CRM systems, and sales performance management
• Strong quantitative background with deep experience in data analysis, reporting, and forecasting
• Proven experience designing and implementing scalable processes in a growth‑oriented organization
• Experience supporting cross‑functional teams in a complex, fast‑paced environment
• Experience within manufacturing, CPG, dietary supplement, or regulated industries strongly preferred
• Experience with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce) preferred

Preferred Skills

• Deep expertise in sales processes, systems, and operational best practices
• Highly analytical and data‑driven; comfortable working with complex datasets and financial metrics
• Strong process design and implementation capability
• Proven change‑management and training skills
• High emotional intelligence with a collaborative, team‑oriented mindset
• Flexible and adaptable; able to engage across all areas of Sales as needed
• Strong communication skills with the ability to influence at all levels of the organization
• Detail‑oriented with excellent planning, organization, and follow‑through
• Ability to balance strategic thinking with hands‑on execution

Pay range and compensation package

$105,000 - $130,000 15% Bonus, based on experience