Desktop Support Specialist LVL 4 (Locals)

Description:

Sr Information Systems Consultant

What Is the Opportunity?

Performs activities relating to network, server, workstation and facility installation and problem resolution. This position is based full time in our Wyomissing, PA office.

What Will You Do?

• Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the implementation, installation of computers and associated peripherals within established enterprise guidelines. Able to lead complex projects and initiatives.

• Applies and documents procedures for problem determination/resolution and/or installation support.

• Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners and peers.

• Acts as a role model to others in support of the corporate culture.

• Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer systems to various internal customers.

• Coaches, mentors and participates in coordinating various project and support tasks with team members.

• Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management.

• Provides guidance to customers on equipment standards and expenditures.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.

• Knowledge of MAC/iOS systems.

• Strong customer service skills.

• Strong interpersonal skills; able to work well within team environment.

• Effective oral and written communication skills.

• Demonstrates advanced knowledge of desktop/laptop configurations and operating systems.

• Able to manage/work within a team environment.

• Able to display professional maturity and positively represent IT.

• Solid leadership and project management skills.

• Able to manage multiple large projects while maintaining day-to-day support activities.

• Able to adjust priorities in a dynamic fashion to account for changes in business needs.

• Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within negotiated time frames.

• Able to interface effectively with customers and IT support partners in customer service/support situations.

What is a Must Have?

• High School diploma or equivalent required.

• Three years of customer facing end user Technology support experience required.