Office Manager

Description

Job Summary:

The Office Manager is responsible for providing leadership to office staff, providing a high level of customer service and ensuring the overall branch is performing at an exceptional level.

Primary Responsibilities:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• Develop strategies and operational logistics for the bank’s success 
• Lead and direct banking operations through bank managerial duties 
• Build strong relationships with customers and other financial institutions 
• Develop and promote products and services to customers
• Direct all operational aspects including distribution, customer service, administration and sales in accordance with the Encore Bank's objectives
• Assess local market conditions and identify current and prospective sales and partnership opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics

• Network to improve the presence and reputation of the branch and Encore Bank
• Stay abreast of competing markets and provide updates on market movement
• Other duties as assigned by management

Supervisory Responsibilities:

• May supervise 1 – 3 employees including directing and managing work load, creating and managing work schedules, approving time off requests, ensuring performance remains at an acceptable level, and other managerial type duties as needed.

Qualifications

Skills and Qualifications:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines:

• 5-10 years of Banking experience
• At least 5 years of Branch/Office Management experience
• Bachelor’s degree in Finance, Accounting or other business related fields
• Proficiency in analyzing and understanding financial statements, ratios and concepts
• Ability to effectively manage competing deadlines for projects in a high pressure work environment with varying degrees of supervision
• Ability to work independently with limited supervision
• Results driven and customer focused
• Exceptional written and verbal communication skills

Computer and Office Equipment Skills:

• Microsoft Office Suite including Word, Excel, and PowerPoint

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 25 pounds.
• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.

Mental Requirements:

• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.