CRA Mortgage Banker

Job Summary:
This position is responsible for generating Community Reinvestment Act (CRA) mortgage loans new business opportunities and providing superior mortgage services to customers in a professional manner. This involves being the contact for new or existing mortgage customers, working events outside the office to generate contacts, networks and sales referrals. Employees in this position will be responsible to manage their time, workflow, and output based on market demand for the mortgage products. Responsibilities include evaluating the borrower’s financial condition and needs to determine the type of loan and terms that are most suitable for the borrower. Also responsible for judging suitability of borrowers and counseling the borrower on affordability of loan options.

Primary Duties and Responsibilities:

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.
 

• Bilingual in Spanish and English preferred
• Generate new business in the mortgage loan LMI area, working with the customer from the application process to the loan closing.
• Conduct loan interview with customer to obtain information necessary to complete the loan application and fulfill compliance requirements.
• Understand and maintain knowledge of all mortgage loan products, programs and terms that are available from the investors and government agencies, including FHA, VA, and in-house products.
• Determine loan suitability for the borrower based on borrower characteristics and needs, along with the characteristics of the specific property. Understand the borrower’s full financial condition and payment terms to help determine capacity to repay the loan over the life of the loan.
• Supply customer with all necessary and appropriate compliance notices and disclosures.
• Submit loan package to mortgage loan processor for underwriting.
• Inform customer of loan approval or denial and necessary next steps.
• Schedule loan closing, ensuring our commitment to “never miss a closing”.
• Ensure proper documentation to enable the company to successfully sell the mortgage on the secondary market.
• Maintain knowledge of qualification, compliance and regulatory requirements for in-house mortgage loans and secondary market products.
• Comply with Fair Lending rules to ensure that actions do not create any potential for discrimination based on the products, pricing and terms that are offered to their borrowers.

• Identify needs and cross-sell or refer products and services to our mortgage and retail customer base; serve as the expert in providing the customer with the appropriate solutions to their financial needs.
• Develop and maintain a high level of product knowledge encompassing real estate products, retail deposit, and lending products and services.
• Participate in setting individual sales goals and initiatives to achieve those goals.
• Participate in outside sales events, such as open houses, networking events, meetings with realtors, and home shows to build prospects and network with other professionals in the home industry.
• Maintain active involvement in industry related organizations and community events.
• Maintain a professional relationship with realtors.
• Responsible for personal marketing strategy, materials and website, ensuring all are aligned with Encore Bank’s marketing standards.

• Retain and expand existing customer relationships.
• Seek to develop a complete relationship with customers by proactively cross-selling products and services to both new and existing customers.
• Compile a complete financial inventory and assist the customer in determining their objectives.
• Meet with the customer to present a product solution.
• Coordinate the implementation of the product recommendations with appropriate product areas.

• Maintain quality service standards; take care of the customers’ financial needs.
• Acknowledge and prioritize multiple customer demands to provide maximum service to all customers.
• Develop and consistently demonstrate professional cross-selling skills to maximize business opportunities.
• Work with product specialists to gain knowledge and experience with the different product areas.

• Represent Encore Bank in community organizations and activities.
• Assume responsibility for career growth and development.
• Actively pursue continuing education, reading, and self-development to enhance skills.
• Be flexible and adaptive when faced with changing needs of the customer.
• Build solid working relationships with team members, acting as a resource for others whenever possible.
• Recognize stressful nature of work and maintain professional composure, attitude, and behavior at all events.

Type and Scope of Supervisory Responsibilities: 

• This position has no supervisory responsibility

Skills and Qualifications: 

Work Experience Required for this Job:

• 5 years of Mortgage Lending experience
• 3 years of Community Reinvestment Act loan development.

Education Required for this Job: 

• Bachelor's degree, preferably in Finance; or equivalent experience

Attendance Requirements:

• Daily attendance is required during normal business working hours
• In-person and/or hybrid attendance occasionally required for company, client and/or team meetings

Position Type/Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel:

• Travel is primarily local during the business day, although some out of area and overnight travel may be expected

Physical Abilities Required for this Job:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• While performing the duties of this job this individual is frequently required to stand, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to twenty-five pounds.

• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.

Mental Abilities Required for this Job:

• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Encore Bank is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.