HVAC and Plumbing Purchaser

Description

Position Summary

Prepares estimates, processes purchase orders, and manages vendor relationships for HVAC and plumbing services. Requires strong purchasing experience and excellent customer service.

Job Responsibilities

Quoting

• Prepare and submit accurate, concise quotes within one business day
• Review vendor pricing to ensure best value
  
  

Purchasing & Vendor Management

• Order and track parts to meet job schedules; confirm next-day availability
• Manage POs and communicate updates to technicians
• Confirm part requirements and approve substitutions
• Create work orders from follow-ups and coordinate internally
• Support warehouse planning for upcoming jobs
• Monitor market trends and evaluate new vendors
  
  

Customer Service & Coordination

• Respond to all inquiries same day and provide proactive updates
• Escalate service issues and assist with client resolution
• Identify, document, and resolve purchasing and vendor issues
• Coordinate daily with dispatch and client relationship managers
• Support call overflow and maintain a high-quality client experience
  
  

Requirements

Required Skills

• 1 year experience in the trade service industry (HVAC or Plumbing preferred)
• Experience as a purchasing agent or similar role
• Ability to communicate technical needs between technicians and vendors
• Strong vendor management and relationship-building skills
• Customer-focused with a positive, professional attitude
• Strong problem-solving and conflict resolution skills
• Effective time management and ability to prioritize in a fast-paced environment
• Ability to multitask and respond quickly to changing needs
• Team-oriented with openness to feedback and collaboration
• Strong work ethic with a results-driven mindset
• Willingness to complete apprenticeship training and ENCON University programs
• Former licensed service technicians a plus!
  
  

Eligibility Requirements: Purchasing Agent

• Must be willing to work from office in Stratford, CT
• Employment/education will be verified.
• Applicants must be currently authorized to work in the United States on a full-time basis
• Encon is a drug free workplace and requires post-offer pre-employment drug testing.
  
  

Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Encon is Fully licensed Lic.#395593 / MEC # 1093

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