Resident Services Coordinator

Primarily responsible for delivering personalized customer service within an on‑site, mid‑rise condominium community. Duties include assisting residents with requests and professionally de-escalating concerns, warmly greeting residents and guests, issuing keys to approved vendors, logging packages in and out, and coordinating a variety of services designed to enhance the overall resident experience and lifestyle. Part time shift: Mondays 3pm-7pm, Wednesdays 3pm-9pm, Thursdays 3pm-8pm and Fridays 3pm-8pm

Position Responsibilities:

• Responsible for being the primary point of contact for the community through managing all phone calls, granting authorized access to the community gates and main lobby, greeting residents & visitors, providing community information, guidance on parking, log resident packages and assist residents with scheduling amenity reservations.
• Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
• Ability to manage and professionally de-escalate difficult situations.
• Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk.
• Maintain and update resident’s contact information via BuildingLink onsite software.
• Perform and report daily community inspections of common areas for cleanliness and safety concerns; clean up accidental spills and disinfect area as needed.
• Other related duties as directed by management, Board of Directors and Committee members.

Knowledge, Skills and Abilities:

• Excellent communication skills both verbal and written.
• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, BuildingLink as well as Geo phone app, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Standing, sitting, moving throughout the day as needed and utilizing a computer in an office setting.
• Walk the property grounds, pick up trash/debris as needed
• Setting up/breaking down chairs, tables, etc. as needed for meetings and events.
• Install and/or remove the service elevator padding as needed.

Experience

• 2 year(s): High school diploma or GED and two (2) years of experience working in a Receptionist, Customer Service or Hospitality role preferably within an HOA or property management environment.

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
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