What are the responsibilities and job description for the Resident Services Coordinator position at AAM Brand?
Harvest at Queen Creek, AZ is a large master-planned residential community. It features community gardens, orchards, parks, and trails, along with amenities like pools, a lake, and a central gathering space called The Grange, all aimed at fostering an active, connected, and family-friendly lifestyle. We’re looking for a dynamic, customer-focused professional to deliver exceptional front desk service—greeting residents and guests, managing calls, and supporting daily operations.
Responsible for answering the phone lines, managing the front entrance and maintaining the reception desk through utilizing excellent customer service skills to assist the needs of homeowners, visitors, vendors and inbound callers.
Position Responsibilities:
- Partners with Community Manager to effectively manage the pavilion area.
- Filter inbound calls and execute appropriate assistance for all residents, board members and AAM employees.
- Retrieves and distributes all voice mails left with front reception.
- Greets all homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Performs other related duties as directed.
Knowledge, Skills and Abilities:
- Ability to multitask while staying focused and detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization skills.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
- Ability to interact and work positively and effectively with residents and staff at all levels.
- Ability to deal with customer service requests in a professional and timely manner.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other physical tasks.
- Standing and/or walking throughout community center as needed per the job responsibilities.
- Lifting pool umbrellas, removing furniture covers, and lifting and moving patio furniture as needed for private rentals/community events.