Bilingual Case Support Specialist

Do you want to work with a great team of professionals and help to make a positive difference in the lives of people every day? EnCircle is seeking a dynamic member for our foster care program for unaccompanied immigrant children.

EnCircle’s Transitional Foster Care program is part of our Immigration and Refugee Services division. This program is in partnership with Lutheran Immigration and Refugee Services (LIRS) and serves unaccompanied children in the custody of the Office of Refugee Resettlement and are now living with foster families.

The primary responsibility of this position is to assist Case Managers with the documentation, client contact, and foster parent contact processes. The Case Support Specialist will also be responsible for providing transportation for clients and assisting with scheduling appointments for clients.

Our Bilingual Case Support Specialist may perform case management support services to children including but not limited to reuniting the family, ensuring the child’s safety, maintaining accurate and up-to-date documentation of all provided services, and conducting court appearances as a support to the case managers. This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

 Compensation & Benefits:  

• Competitive salary starting at $20 an hour.  Additional compensation considered with education and experience.
• Health, Dental and Vision Insurance. 
• Nationwide Pet Insurance, including coverage for reptiles, birds and exotic pets.
• 401(k) and 401(k) Matching.  
• Employee Assistance Program, including Access to Chaplain Services. 
• Educational Assistance Program.   
• STD, LTD, Life, and AD&D Insurance. 
• Generous PTO and Paid Holidays. 
• Retention Bonus. 
• Cell Phone Reimbursement.  
• Unlimited Access to Premium Calm App for Staff plus Friends and Family.
• Early access to paid wages with Wisely ADP and Dailypay.

MINIMUM EDUCATION, TRAINING, REQUIREMENTS AND PREREQUISITES

• Minimum of a High School diploma plus 3 years paid experience working with youth required.
• Bachelor’s Degree in Human Services plus one year either paid internship or volunteer experience working with youth preferred.
• Child welfare and/or case management experience is strongly preferred.
• Bi-lingual in English and Spanish, required.
• Prior experience working with refugee and/or immigrant populations is preferred.
• Trauma-informed training for serving immigrant or vulnerable populations is preferred.
• Excellent verbal and written communication skills.
• Exhibit an ability to apply the principles of logic and critical thinking with problem solving.
• Must have an ability to provide excellent and compassionate customer service.
• Must be reliable with time sensitive deadlines and tasks.
• Exercise a high level of confidentiality.
• Work well under pressure and adaptable to change.
• Computer and typing skills sufficient to perform essential job functions.
• Active motor vehicle license and a reliable vehicle with adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Willing and able to be on an on-call rotation and work a variable schedule including weekend and evening hours.
• Monday-Friday 8:30am - 5:00pm. Weekends and evenings on occasion/on call.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Assist Case Managers with essential paperwork and documentation.
• Provide case management support to the case managers and assist with the coordination of community referrals.
• Ensure the child’s safety while in care.
• Administer case notes and documentation within the UC Portal in a timely manner based on guidelines and procedures set forth.
• Assist Case Managers in maintaining contact with clients and foster families Coordinate meetings with foster parents and foster children at least monthly.
• Assist Case Managers in maintaining accurate and up-to-date information on foster children in care in accordance with ORR and internal documentation standards and reporting requirements.
• Collaboratively work with direct supervisor to schedule and prioritize work duties.
• Attend training as required by supervisor.
• Transport and accompany youth to immigration hearings or procedures, as requested.
• Provide transportation to clients for but not limited to medical appointments, and other social agencies.
• Schedule and prioritize work duties in partnership with supervisor and other team members.
• Report transportation problems that occur and impede timely transportation request.
• Stay abreast of all agency, federal, and state regulatory requirements related to social services.
• Complete other duties as assigned.

To give equal employment and advancement opportunities to all people, we make employment decisions at enCircle based on each person’s performance, qualifications, and abilities. EnCircle does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability status, genetic information, protected veteran status or any other characteristic protected by law. 

As part of the Company’s EEO commitment, we will also provide reasonable accommodations consistent with applicable law. The Company will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of the job unless doing so would cause significant difficulty or expense — i.e., an undue hardship. Similarly, the Company will also make reasonable accommodations to the known limitations of a person related to pregnancy, childbirth or related medical conditions unless the accommodation would impose an undue hardship. 

f you seek an accommodation because of a medical condition or impairment, or related to pregnancy, childbirth, or related medical conditions, please notify Human Resources so we can evaluate your request. Please cooperate with the Company as to any information needed so we can assess your request for an accommodation. 

As part of our EEO commitment, the Company will also reasonably accommodate an employee whose sincerely held religious belief, practice or observance conflicts with a work rule or requirement unless doing so would impose more than a de minimis cost or burden. 

Please inform Human Resources if you seek an accommodation based on a religious belief. The Company will not take any adverse action or tolerate any retaliation against a person who requests or uses a reasonable accommodation.