What are the responsibilities and job description for the Property Maintenance Officer position at EnableSA (Pty) Ltd?
Our client is seeking a proactive and driven Property Maintenance Officer to join their property management team in Port Elizabeth. This role is responsible for coordinating maintenance activities across a portfolio of commercial properties, serving as the primary point of contact between tenants, contractors, service providers, and internal stakeholders. The successful candidate will take ownership of maintenance projects, ensure buildings are well maintained, manage contractor relationships, handle tenant queries, and oversee insurance-related matters while delivering exceptional service standards.
Responsibilities:
Property Maintenance & Building Inspections:
- Conduct regular inspections of buildings and identify maintenance issues requiring attention.
- Coordinate and attend follow-up meetings with contractors, including security, cleaning, and maintenance service providers.
- Obtain and compare quotations for repair and maintenance work and submit recommendations for approval.
- Coordinate and oversee maintenance projects, ensuring work is completed within budget, on time, and to the required standard.
- Inspect completed work, verify quality, and authorize contractor invoices for payment processing.
- Maintain relationships with contractors and manage all aspects of building maintenance, including:
- General repairs and maintenance
- Painting and dry walling
- Plumbing and water leaks
- Electrical repairs
- Cleaning services
- Security services
- General repairs and maintenance
Tenant Liaison & Customer Service:
- Act as the primary point of contact for all tenant maintenance-related queries and concerns.
- Investigate maintenance complaints and assess property damage where required.
- Coordinate repairs and ensure effective resolution of tenant issues.
- Assist in determining landlord versus tenant maintenance responsibilities in accordance with lease agreements.
- Manage emergency maintenance calls and coordinate after-hours contractor call-outs when required.
- Maintain a register of keys for vacant premises.
- Conduct inspections of vacant units and ensure premises are maintained to an acceptable standard.
- Show available properties to prospective tenants.
- Inspect premises upon tenant exit and ensure reinstatement requirements have been met in accordance with lease agreements.
Insurance Administration:
- Coordinate insurance surveys and communicate requirements to tenants.
- Manage insurance claims from initial reporting through to final settlement.
- Obtain supporting documentation, including police case numbers where applicable.
- Complete insurance claim forms and coordinate submission to insurers.
Administrative Responsibilities:
- Process approved quotations and invoices for purchase order generation and payment.
- Monitor and respond to maintenance-related emails and queries.
- Maintain an up-to-date contractor database.
- Conduct credit checks on prospective tenants.
- Coordinate the purchasing of office consumables and supplies.
- Provide general administrative support as required.
Requirements
- Bachelors of SCience in Construction Studies/Quantity Surveying or related.
- Valid Drivers License.
- 3 years experience in Construction, Maintenance, property management or related.