Audio Visual Technician

We are seeking an On-site Technical Support Technician to provide hands-on IT and Audio Visual support across a large office environment. This role is fully onsite and supports a wide range of technologies including Surface Hubs, Crestron systems, Microsoft Teams Rooms, Windows and Mac devices, printers, and meeting/event setups. The ideal candidate brings strong customer service skills, excellent troubleshooting ability, and experience supporting end users in a fast-paced environment.

*The role is onsite in Jax, with infrequent travel (2.5–3 hrs) to a nearby Tallahassee location.

Audio Visual Support

• Configure and support Microsoft Surface Hubs, including display, audio, and network settings.
• Diagnose and resolve issues with Crestron devices (network connectivity, audio, video, resolution).
• Troubleshoot Microsoft Teams Rooms, including connectivity, UI responsiveness, and meeting controls.
• Support additional AV and collaboration tools such as Condeco, Barco ClickShare, Pano, Polycom, Cisco devices, speakers, cameras, monitors, and kiosks.

Technical Support

• Provide in-person support for end users on-site, off-site, or at client engagement locations.
• Troubleshoot issues across PC, Mac, applications, AV equipment, and network connectivity.
• Manage, prioritize, and resolve ServiceNow tickets while maintaining SLA awareness.
• Support Windows and macOS operating systems.
• Assist with Microsoft applications including Outlook, Teams, OneDrive, and Office 365.
• Handle asset management: shipping, receiving, tracking, and hardware lifecycle maintenance.
• Provide printer installation, configuration, relocation, and troubleshooting.
• Support onsite or offsite meetings and events.
• Perform remote-hands support as guided (ports, cable tracing, reboots, upgrades).
• Deliver VIP and white-glove technical support.
• Provide occasional after-hours or travel-based support as needed.

Interpersonal Skills

• Strong customer service focus.
• Excellent communication and teamwork.
• Organized, detail oriented, and self-motivated.
• Ability to multitask and adapt quickly.
• Desire to learn and grow professionally.

Required Experience

• 2 years of on-site technical support experience or a related technical degree.
• Bachelor’s degree in Computer Science or related field OR equivalent professional experience.

Benefits (W2)

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.