Inside Sales Specialist

Reporting to the Vice President of Sales, the Inside Sales Specialist operates in a fast-paced sales and customer service environment. This role is responsible for supporting customer relationships, managing order activity, coordinating with internal stakeholders, and delivering a high standard of customer service. The successful candidate will be expected to communicate professionally, resolve issues efficiently, and contribute to a positive customer experience.

Responsibilities

Manage day-to-day customer relationships related to open orders, potential orders, and ongoing sales activity.

Handle inbound and outbound calls professionally, resolving issues for customers and internal stakeholders.

Oversee assigned customer accounts by providing updates, managing inventory requirements, and communicating changes to expected deliveries.

Work in close coordination with outside sales to manage forecast of materials to meet specific customer expectations. Ensure Supply Chain is notified of any changes in forecast and communicate any changes in lead time to mitigate customer expectations.

Manage orders from placement through shipment and support transport planning as required.

Prepare quotes for customer opportunities in accordance with approved pricing policies.

Maintain sufficient product and process knowledge to manage customer interactions confidently and competently.

Ensure customer issues are logged, followed up, and resolved in line with departmental escalation processes.

Collaborate with internal departments to deliver the best possible customer service, taking ownership where needed to coordinate stakeholders and achieve the right outcome for the customer.

Complete assigned tasks within agreed and reasonable timescales.

Perform other reasonable duties as assigned. These can include, but not limited to, supporting outside sales with product samples, coordination of customer visits, and preparation and execution of trade shows.

Support long-term customer priorities by identifying recurring needs, communicating risks or opportunities, and contributing to sustainable service improvements.

Contribute to a world-class safety culture by considering health, safety, and environmental requirements in all activities.

Demonstrate exemplary health and safety behaviors and ensure safe practices are embedded in day-to-day actions.

Support the health and safety journey by helping ensure all employees go home safely.

Promote well-being and Emtelle values so they are reflected consistently across the business.

Lead by example and use personal protective equipment (PPE) where required.

Comply with safe work practices and identified controls to prevent accidents or injuries.

Report unsafe conditions, near misses, accidents, and safety concerns immediately.

Complete required safety training in a timely manner.

Quality (ISO 9001):

Deliver products and services that meet quality standards and customer requirements.

Perform tasks in accordance with defined processes to help prevent defects, errors, or rework.

Report quality issues or deviations promptly.

Support internal audits, reviews, and continuous improvement activities.

Environment (ISO 14001):

Follow procedures to minimize environmental impact (e.g., reducing waste, conserving resources).

Comply with waste disposal, recycling, and resource usage guidelines.

Identify opportunities to reduce environmental risks and improve efficiency.

Report environmental incidents or risks promptly.

Understand and follow the organization’s integrated management system (IMS) policies for quality, environment, and health and safety.

Adhere to documented procedures, work instructions, and protocols under the IMS.

Ensure compliance with standards and legal requirements relevant to the role.

Participate in training related to quality, environmental, and health and safety practices.

Stay informed about IMS updates, changes, and expectations.

Identify and report nonconformances, hazards, or risks related to quality, environment, or health and safety.

Suggest corrective or preventive actions where appropriate.

Promote continual improvement by providing feedback and supporting organizational IMS objectives.

Bring Emtelle’s values to life by demonstrating exemplary behaviors, acting ethically, showing respect at all levels, and constructively challenging behaviors that do not align with company standards.

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $45,000 - $65,000