What are the responsibilities and job description for the Job Title position at Emser Tile?
Company Description Emser Tile, established in 1968 and headquartered in Los Angeles, is a leading designer and marketer of high-quality tile and natural stone. The company offers a broad range of interior and exterior products, including porcelain, ceramic, metal, glass, quarry, decorative accents and mosaics, cut-to-size stone, setting materials, and custom-manufactured solutions. Emser serves both residential and commercial projects, providing comprehensive product options and support. With 75 local sales and service locations, two state-of-the-art distribution centers, and over 2 million square feet of warehouse space, Emser combines national reach with responsive local service. This network enables the company to adapt quickly to changing trends and technologies in the building and design industries.
Role Description The Job Title role at Emser Tile is a full-time, position based in Orlando/Tampa, FL. The individual in this role will support daily operations related to tile and stone products, including coordinating with sales and service teams, assisting customers with product information, and ensuring accurate order processing and follow-up. Responsibilities may include maintaining product displays, updating inventory and documentation, supporting project bids or quotes, and collaborating with internal departments to meet customer and project timelines. The role also involves responding to inquiries, resolving issues in a timely and professional manner, and contributing to a safe, organized, and efficient workplace. The successful candidate will help uphold Emser’s standards of quality service and product expertise while supporting local business growth.
Qualifications
- Experience in customer service, inside sales, or showroom support, preferably within building materials, tile, stone, or related industries.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, colleagues, and external partners.
- Basic proficiency with office software (such as email, spreadsheets, and order-entry systems) and the ability to learn company-specific tools.
- Solid organizational skills and attention to detail to manage orders, documentation, and product information accurately.
- Ability to work on-site in Tampa, FL, including standing or moving through showroom and warehouse areas as required.
- Problem-solving mindset and a customer-focused approach to handling questions, issues, and special requests.
- Familiarity with interior design, construction processes, or project coordination is beneficial.
- High school diploma or equivalent required; additional education or training in business, design, or related fields is a plus.