What are the responsibilities and job description for the Inside Technical Sales Representative position at Emseal Joint Systems LTD?
Inside Technical Sales Representative – Architectural Division
Location: Westborough, MA
Company: EMSEAL Joint Systems, LTD.
EMSEAL Joint Systems, part of the Sika Group, delivers high-performance, structural expansion joints and pre-compressed sealants that contribute to the longevity, safety, and sustainability of buildings and infrastructure worldwide. From the Empire State Building to Olympic stadiums, we’re trusted on iconic projects across the globe.
We’re looking for an Inside Technical Sales Representative to join our team in Westborough, MA. This is a full-time role that combines technical problem-solving, customer support, and sales negotiation in a collaborative, high-energy environment.
About the Role
As a key member of our inside technical team, you’ll provide tailored support to architects, engineers, contractors, and distributors throughout the project lifecycle. Your goal: help our customers find the right product solution, get the technical answers they need, and close deals that benefit everyone involved.
You’ll work closely with our regional sales team and internal departments ranging from engineering to estimating, to manufacturing to manage product selection, quoting, order accuracy, and customer satisfaction—from project start to finish.
Key Responsibilities
Act as the go-to technical resource for your assigned territory, supporting customers from concept through installation.
Analyze architectural plans, blueprints, and sketches to identify field conditions and advise on appropriate product solutions.
Work with CAD engineers to translate field conditions into accurate submittal and shop drawings.
Generate quotes, coordinate pricing with regional sales, and negotiate terms with multiple bidders.
Evaluate technical requirements such as movement tolerances, vehicle loading, hydrostatic pressure, and chemical compatibility to match products to real-world conditions.
Manage ongoing orders with manufacturing to ensure accurate fulfillment and on-time delivery.
Troubleshoot issues and resolve complaints alongside regional sales to maintain customer satisfaction.
Provide installation guidance and product training via phone, online chat, and webinars.
Promote EMSEAL solutions by clearly articulating their benefits to potential users.
Collaborate with internal teams to suggest product improvements and identify opportunities in new markets.
What We’re Looking For
Bachelor’s degree required. A technical degree (Engineering, Architecture, or related) is preferred.
Demonstrated understanding of building systems, construction methods, or technical product sales.
Ability to read and interpret architectural drawings and communicate technical details clearly.
Strong multitasking, decision-making, and problem-solving skills.
Excellent written and verbal communication skills.
Comfortable working across departments and with diverse customers—engineers, architects, contractors, and reps.
Self-motivated with a team-first attitude.
If you’re a high-energy communicator who loves solving problems, supporting complex projects, and helping people succeed, you’ll thrive at EMSEAL.
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) 5% Match
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $65,000 - $85,000