What are the responsibilities and job description for the Field Service Supervisor position at EMSAR - Equipment Management Service and Repair?
Equipment Management Service and Repair (EMSAR), headquartered in Wilmington Ohio, is a rapidly growing national technical services company specializing in maintenance, repair, and installation services for OEM partners across the healthcare, laboratory, self-service kiosk, and critical power sectors.
Our Services Include
EMSAR is seeking a driven and experienced Field Service Supervisor to support our mission of delivering best-in-class service solutions. This role combines hands-on technical work with team leadership responsibilities.
You will perform field service engineering duties while also supporting the Field Operations Manager with administrative, operational, and training initiatives. Additionally, you will lead and manage a team of Field Service Engineers and Technicians within your assigned region.
Supervisory & Leadership Responsibilities
Qualifications
Minimum Requirements
If you’re a hands-on leader with strong technical expertise and a passion for team development and customer service, we encourage you to apply and join EMSAR’s growing team
Our Services Include
- On-site technical field support, including maintenance and repair
- Equipment installation
- Training and education
EMSAR is seeking a driven and experienced Field Service Supervisor to support our mission of delivering best-in-class service solutions. This role combines hands-on technical work with team leadership responsibilities.
You will perform field service engineering duties while also supporting the Field Operations Manager with administrative, operational, and training initiatives. Additionally, you will lead and manage a team of Field Service Engineers and Technicians within your assigned region.
Supervisory & Leadership Responsibilities
- Lead, coach, and develop a team of Field Service Engineers and Technicians
- Maintain strong customer relationships and ensure high service standards.
- Conduct performance evaluations and support employee development plans
- Assist in recruiting, interviewing, hiring, and onboarding new team members
- Ensure team members have the tools, training, and support needed to succeed
- Monitor productivity, scheduling, and performance metrics (including NPT)
- Address and resolve employee and customer concerns in a timely manner
- Support payroll reporting and daily activity tracking
- Provide technical guidance and mentorship to team members
- Collaborate cross-functionally with Operations, HR, Quality, and Training teams
- Spend approximately 90% of time on supervisory responsibilities
Qualifications
Minimum Requirements
- 3 years of leadership experience in a service-oriented environment
- 5 years of field service or technical support experience
- Proven ability to manage team performance and operational metrics
- Experience with recruiting, onboarding, and employee development
- Strong organizational, problem-solving, and communication skills
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe
- Experience managing remote teams
- Familiarity with Salesforce and/or ServiceMax
- Frequent regional travel as required
- Ability to sit, stand, and bend for extended periods (4 hours)
- Willingness to work outside standard business hours, including evenings and weekends when needed
- Competitive salary and benefits package
- Comprehensive healthcare coverage
- Career growth and leadership development opportunities
- A collaborative and team-oriented culture
- Supportive leadership focused on your success
If you’re a hands-on leader with strong technical expertise and a passion for team development and customer service, we encourage you to apply and join EMSAR’s growing team