What are the responsibilities and job description for the Account Coordinator position at EMPWR Nutrition Group?
EMPWR creates high quality nutritious and delicious bars.
Our company was founded in 2020 and has experienced remarkable growth ever since. We produce some of the most iconic and leading brands, setting the standard for taste and texture in the market. We’re active in The Netherlands, Croatia, USA, Canada and Belgium, with 1300 passionate employees.
As one talented team, we share a passion for high quality nutritious and delicious bars. Acting as entrepreneurs in our professions, we team up with each other on an exciting path to growth. EMPWR prioritizes employee safety and creates a motivating work environment that encourages collaboration and personal growth.
This year, we’re expanding even more and transform our operations into a state-of-the-art manufacturing facility. With joined forces, we continue to grow.
Join us and help shape the future of healthy snacking!
WHAT YOU WILL BE DOING
The Account Coordinator connects new customers with Commercial and Operational teams, serving as the on-site support for the Commercial team. This role builds customer relationships to ensure satisfaction and requires strong communication, organization, and attention to detail. It involves collaboration across R&D, warehouse, production, and office teams.
RESPONSIBILITIES
- Clearly communicates customer expectations and ensures accountability.
- Guides new customers through onboarding, including product development, trials, pricing, and packaging.
- Investigates and resolves customer concerns collaboratively.
- Maintains product knowledge and ensures execution of customer requirements.
- Manages sample requests and shipping.
- Coordinates with R&D and other teams to keep projects on schedule.
- Ensures a smooth transition of onboarded customers to Customer Service.
- Supports customer visits.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
- Three to six years of proven experience in account coordination, customer service, or a related role in a manufacturing environment
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with strong problem-solving skills