What are the responsibilities and job description for the Mandarin Customer Service Rep position at Empro Staffing?
Customer Service Representative (Mandarin Required)
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our food manufacturing team. The ideal candidate is fluent in Mandarin and English and will serve as a key point of contact for customers, ensuring accurate order processing and exceptional service.
Responsibilities
- Communicate with customers in Mandarin and English via phone, email, and in person
- Process and manage customer orders, including order entry, tracking, and follow-up
- Coordinate with production, warehouse, and logistics teams to ensure timely fulfillment
- Resolve customer inquiries, complaints, and discrepancies in a professional manner
- Maintain accurate customer records and documentation in company systems
- Provide product information, pricing, and availability updates
- Support sales team with account management and customer communication
Qualifications
- Fluent in Mandarin and English (required)
- 1–3 years of customer service experience, preferably in food manufacturing or distribution
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office and ERP/order entry systems
- Ability to multitask and work in a fast-paced environment
- High attention to detail and organizational skills
Preferred Qualifications
- Experience with food safety standards (e.g., GMP, FDA regulations)
- Background in logistics, supply chain, or inventory coordination
Pay: $21.00 - $25.00 per hour
Work Location: In person
Salary : $21 - $25