SALESFORCE BUSINESS ANALYST

·         Work closely with business units to gather, analyze, and document business requirements for Salesforce enhancements and new features.

·         Translate business needs into functional specifications, process flows, user stories, and acceptance criteria.

·         Collaborate with Salesforce administrators, developers, and QA teams to ensure successful solution design and delivery.

·         Conduct gap analysis and propose scalable, efficient Salesforce solutions aligned with Clean Earth’s operational workflows.

·         Support system configurations, data integrity initiatives, and workflow optimization across Sales Cloud, Service Cloud, and related modules.

·         Facilitate cross-functional workshops, requirement discovery sessions, and UAT planning.

·         Perform system testing, user acceptance testing, and post-deployment validation.

·         Develop training materials, user guides, and help business users adopt new Salesforce capabilities.

·         Work on data migration, reporting, dashboards, and automation improvements.

·         Ensure compliance with Salesforce platform governance, security policies, and data quality standards.

·         Partner with leadership teams to define roadmap initiatives and continuous improvement opportunities.

·         Strong knowledge of Sales Cloud, Service Cloud, workflows, validation rules, Lightning components, and automation tools.

·         Proficient in creating user stories, BRDs, FRDs, process maps (BPMN), and UAT scripts.

·         Experience working with cross-functional business units (Sales, Operations, Customer Service, Field Teams).

·         Solid understanding of data management, reporting, and Salesforce analytics.

·         Hands-on experience with Agile/Scrum methodology.

·         Strong communication and stakeholder management skills.

·         Ability to manage multiple priorities and deliver high-quality work under timelines.