What are the responsibilities and job description for the Client Advisor position at EMPRESA?
BRAND DESCRIPTION:
Empresa is an high quality and contemporary artisanal brand, completely Made in Italy.
The brand was founded in 1999 in Rome by the four Baranes brothers, with the intention to create a product for those who are always looking for both style and quality.
Worldwide recognized for the leather garments, realized with special natural treatments that make the product unique.
The collection is surrounded by an allure of mystery and magic.
With Empresa you make a journey through the time, but stands out to the present day,
where everything looks the same and globalized. We note that each product has been
designed with passion and proposes a style that differs from all the dictates of fashion.
If you wear Empresa you are wearing a work of art, crafted and sewed by expert hands,
with a know-how that has been handed down for generations.
WHY WORK WITH US
The love for fabrics, the search for beauty, the desire to create art with the expert hand of our craftsmen, make Empresa today one of the most well-known and recognizable brands in the world in the leather goods sector.
Our unique style has allowed us to open stores not only in the best cities of art in Italy such as Rome, Milan, Venice and Florence; but also in London, New York and Miami, with the future prospect of opening new stores worldwide.
WHAT WE BELIEVE IN:
Here at Empresa, We act as a Unique Community & Family.
We strongly believe that every team member can make the difference, this is the core of our values.
We believe that only teamwork and mutual support will lead to achieve bigger and challenging goals.
We act with integrity and respect towards both our Clients and our People. Our aim is to create costumer experience that brings energy and emotions to their life, because we believe that the passion we put in our collection will attract the souls with the same energy.
Every positive action you make brings you closer to your goal.
ROLE DESCRIPTION:
We are currently seeking a full-time, on-site Client Advisor for our Miami Design District store, FL location.
Highly motivated with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn and with a strong interest for our Brand and our Product.
Responsibilities will include:
Client
- Master the Client Journey;
- Create Customer emotion and desire;
- Deliver the Empresa Experience in an impeccable way in every phase (preparation for sale,
- welcome, exploring the client, presentation of the product, closing and farewell);
- Understand the Client needs, providing personalized recommendations, and offering
- exceptional customer service;
- Focus on development and retention of existing clients, recruitment of new and potential
- ones;
- Engage the client through every selling opportunity.
Operations and Visual
- Deal with all sales and after sales activities (item returns, end of season, customer returns, repairs, complaints);
- Ensure product good maintenance, replenishment on the floor;
- Know the warehouse stock of all categories in order to ensure re-stock shelves and
- maximize sales;
- Respect administration and operations procedures;
- Make sure to follow the visual and display guidelines;
- Take responsibility for the cleanliness of the store to maintain high aesthetics at all times;
- Verifies and reports all relevant information to store management.
Qualifications
- Must have retail experience;
- Excellent interpersonal and effective communication skills;
- Fluency in English is essential, second language is welcomed;
- Be a team player with a pro-active attitude;
- Ability to adapt to changing needs of the Company as necessary;
OUR VALUES & MISSION
Our aim is to create emotion and desire through unique garments made from natural materials and treated with artisanal techniques.
Our products are designed for confident people who love to dress without the need to show labels.
We believe that Made in Italy and craftsmanship are values to be preserved and we are committed to making products that will last.
We are committed to work with skilled craftsmen who transfer their passion through their craftsmanship into our garments.
We work hard to grow everyday both as a Brand and as Individuals.
Learning by doing, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.