What are the responsibilities and job description for the Director of Family Services position at EMPOWERING YOUTH INC.?
Job Title: Director of Family Services
Position Summary:
The Director of Family Services will oversee the Family Needs Support Program (FNSP), Mental Health (MH) programs and Parenting program, ensuring the efficient delivery of services to clients. The Director will manage day-to-day operations, review and analyze data, assist with resource development, and collaborate with other departments to maintain a high level of service quality. This position requires leadership, excellent organizational skills, and a commitment to helping families in need.
Key Responsibilities:
Responsibilities include, but are not limited to the following:
- Team Check-ins & Communication:
- Check and respond to emails in a timely manner.
- Review and update the to-do list daily to prioritize tasks and ensure nothing is overlooked.
- Meet regularly with the Family Needs Support Program (FNSP) and Mental Health (MH) teams to assess progress, resolve issues, and identify immediate needs.
- Follow up on any findings or issues from team check-ins, providing guidance or resources where needed.
- Data and Dashboard Reviews:
- Pull and analyze Trust Data to track program performance.
- Review key dashboards and trackers, including the FNSP Dashboard, PAR/CIFFTA reports, and the FNSP and Mental Health Coordinator (MHC) Trackers (including academics).
- Follow up on discrepancies or pending items to ensure data accuracy and completion.
- Project Work and Resource Development:
- Create or revise internal guides, checklists, and presentations for program staff, such as:
- CIFFTA Quick Guide
- Parenting Presentation
- Checklists for MHC, Success Coaches, Admin, and Natural Helpers
- Update and organize resources, including the Resource and Referrals List and EYI SharePoint site, ensuring that all materials are up-to-date and easily accessible.
- Case and Client Management:
- Conduct cleanups in Trust Central and Care Paths, including closing cases and archiving data.
- Review MHC logs and Care Paths sessions to ensure completeness and accuracy.
- Follow up with the Mental Health team on unresolved client or case issues, ensuring they are addressed promptly.
- Data and Automation Maintenance:
- Review and update the following trackers:
- Weekly Archives (Week-over-Week Tracker)
- Success Coach Logs (review timeliness and accuracy)
- Monthly Invoice Tracker and individual logs
- Automate and update various questionnaires, including:
- Therapist Questionnaire Automation
- Screening Questionnaire Automation
- Meetings and Communications:
- Attend and participate in meetings and calls with the Mental Health Coordinators (MHCs), Success Coaches, other team members, clients, and partners, such as The Children’s Trust.
- Act as a point of contact for clients, team members, and external partners to address concerns and provide information.
- Client and Team Follow-ups:
- Oversee referrals from the Referrals Email Inbox, ensuring timely responses to all inquiries.
- Monitor flagged items or pending submissions to ensure no cases are delayed.
- Provide support and guidance to team members on open issues, offering solutions and expertise as needed.
- Final Review and Reporting:
- Prepare and finalize the Data Fridays & Goal Monday Reports, summarizing key metrics, client outcomes, and program performance.
- Monitor and update various trackers to ensure data is accurate and up-to-date.
- Archive completed data and tasks for long-term reporting and future reference.
Education:
- Master's (Required)
License/Certification:
- therapist license (Required)
Work Location: In person
Salary : $73,768 - $101,743