What are the responsibilities and job description for the Field Service Technician - Greenville position at Empower Rental Group?
Empower Rental Group is hiring a Field Service Diesel Technician in Greenville, SC!
Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 36 locations, and we are adding a Field Service Technician to our team in the Greenville, SC location!
Empower Rental Group offers a comprehensive benefits package to full-time employees. You will become eligible for benefits on the first of the month following your date of hire.
Benefits of joining the ERG team:
- Competitive base pay
- 401(k) with Company Match
- Weekly Pay
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Employer-paid life insurance with a "buy-up" option
- Voluntary Life, Accident and LTD Disability "buy-up" option
- Employee Assistance Program (EAP)
- Employer-Paid STD Disability benefit
- Paid Parental leave
- Paid time off
- Paid Holidays
- Employee Referral program
- Retirement plan
- Employee Sharing Program
Our Field Service Mechanics prepare rental equipment for delivery, make appropriate modifications and repairs to units before delivery, and clean units before delivery. Our Mechanics repair and clean equipment upon return from customer sites and complete service calls on units currently located at customer sites as assigned. Our Mechanics also complete preventative maintenance as needed, as well as general yard work such as cleaning or preparing areas of work.
Key Responsibilities:
- Drive to and from customer worksites.
- Assists customers with loading and unloading fleet orders.
- Provide exceptional customer support and service during field visits.
- Assists customers with questions/customer service as applicable.
- Assists other mechanics with tasks such as lifting or moving heavy objects.
- May perform repairs on the small fleet.
- Repair and maintain mechanical, hydraulic, electrical, and diesel equipment.
- Assist with pick-up and delivery of equipment and parts.
- Repair and maintain a variety of complex equipment and fleet.
- Complete inspections.
- Completes any type of work with supervision.
- Completes preventative maintenance such as changing filters, checking fluids, and filling tires.
- Maintains a safe work environment.
- Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
- Diagnose complex issues with heavy equipment powertrain, and hydraulic and electrical systems using a computer analyzer and traditional troubleshooting methods.
- Completes repairs on company vehicles.
- Maintains a safe work environment.
- Demonstrates behaviors aligned with the Company’s Core Values at all times.
- Performs other related duties as assigned.
Job Requirements:
- Over 5 years of experience
- Field Service Mechanic
- A Valid Driver’s License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.
- Excellent Customer Service Skills – for both internal and external customers.
- Able to work independently, use good judgment and professionalism with customers.
- Exhibits average computer skills.
- Completes rental equipment preparation by delivery date.
- Maintains a ready line.
- Achieves quality standards.
- Must have own basic tools.
Empower Rental Group is an Equal Opportunity Employer