Customer Equipment Care Manager

Empower Rental Group is hiring a Customer Equipment Care Manager!

Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently.  We now have over 36 locations, and we are hiring a CEC Manager for our Operations team to lead our CEC vertical!

Company Benefits:

• 401(k)
• 401(k) matching
• Medical Insurance
• Vision insurance
• Dental Insurance
• Health Savings Account
• Employer-paid life insurance with a "buy-up" option
• Employee Assistance Program
• Employer-paid STD disability benefits
• Paid Parental leave
• Paid time off
• Referral program
• Retirement plan
• Employee Sharing Program

The CEC Manager is an operations leader responsible for driving operational strategy and execution across three critical areas of the general rental business: equipment servicing, site solutions, and re-rent operations. This role is instrumental in creating an additional revenue stream, optimizing asset readiness, expanding field solutions offerings, and managing strategic vendor relationships. The CEC Manager will lead cross-functional teams to improve operational efficiency, enhance customer satisfaction, and drive profitability across the CEC vertical. 

Responsibilities include, but are not limited to:

Strategic Leadership

• Develop and implement the strategic roadmap for the EMP vertical, ensuring alignment with corporate goals and customer expectations.
• Integrate equipment servicing, site solutions, and re-rent functions into a cohesive operational model.
• Establish performance metrics and reporting tools to monitor efficiency, service quality, and financial performance.

Equipment and Servicing

• Oversee maintenance operations to ensure equipment availability, reliability, and compliance with all safety and DOT standards.
• Implement preventive maintenance programs and optimize repair turnaround times to support the Customer’s fleet operations.
• Standardize service procedures and lead continuous improvement initiatives across locations.

Re-Rent Operations

• Direct the sourcing, negotiation, and management of third-party equipment rentals to meet customer demand and fill fleet gaps.
• Manage supplier performance, cost controls, and contractual compliance.
• Maintain accurate records and reporting for re-rent inventory and financial impact.

Leadership & Team Development

• Manage and develop a high-performing team of specialists across the EMP domains. 
• Foster a culture of safety, accountability, innovation, and results. 
• Collaborate with HR on staffing, training, and succession planning initiatives. 

Financial & Operational Management 

• Own the EMP vertical’s P&L, budgeting, and forecasting responsibilities. 
• Track key operational and financial indicators to identify improvement opportunities and drive strategic decisions. 
• Partner with finance, procurement, and branch leadership to optimize resource allocation and cost-efficiency. 
• Perform other related duties as assigned.

Qualifications:

• Superior verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to drive continuous improvement in operations
• Ability to manage and develop effectively a team of managers or business units across various domains.
• Excellent leadership skills.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment with multiple demands, shifting priorities, ambiguity, and rapid change.

Education and Experience

• Bachelor’s degree in Business Management with experience in construction or industrial services is preferred. 
• Five or more years of experience working in rental operations or a comparable business environment in a medium-to-large organizational and/or functional business unit.
• Supervisory or management experience in the industry is required.

Empower Rental Group is an Equal Opportunity Employer